Loading...

ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

BMW Help: Recalls

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Job Vacancy - Aftersales Retention Champion

Read

THE ALL NEW BMW 5 SERIES SALOON IS READY FOR THIS WEEKEND. ARE YOU?

Read

A GUIDE TO VED ROAD TAX CHANGES COMING APRIL 2017

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car returned cleaned, service work complete

Service

car not washed

Service

Happy with the service.

Service

I have found them helpful and take the time to explain what is being done

Service

yty

Service

It’s was good apart from I booked a time and was told the time was only advisory. That said when I told them I had an appointment they pulled out the stops and got me the car.

Service

Did what was required

Service

I did ask for a rattle at the front of my car to be checked out but got no feedback afterwards

Service

Would have been 5 stars but car was not washed before return

Service

kept in the loop and very accommodating personnel.

Service

Friendly, efficient and knowledgeable service. Contacted prior to the date and then kept up to date on progress.

Service

Had to return the car to have some paint work damage repaired but resolved very satisfactory and with good service

Service

Helpful service staff

Service

Despite me arriving on the wrong day (confusion with Central Booking) Miss O' Connor fitted me in (live some 30 miles out) and oil change/filter was done in a couple of hours.

Service

Full marks would have been given if there was further engagement from staff. I was there for nearly 2 hours and various staff were present, with a lack of customers around they could have engaged with me more.

Service

The garage is professional although somewhat expensive. I suspect I will need a new battery soon but hesitate to instruct it as the car is then kept overnight to test it before replacement. This makes the whole process more expensive and annoying.

Service

Everything runs smoothly from initial appointment to return of car with everything done to specification and on time.

Service

Friendly and professional as always.

Service

it took longer than said

Service

The car service history was not updated. The car now states a service is required and has no record of the service being completed. Not sure I was given good advice about replacing the brake disks and pads. (Indicator states 45000 miles to go

Service

Everything as promised

Service

Excellent customer service given from both reception and those on the service desk. Full explanation given of what went wrong with my car.

Service

Overall I was happy with the service I received. I would have given 5 stars had I been offered a courtesy car.

Service

Courteous, friendly and efficient service

Service

We reported incident with drive system and booked service, but were told on arrival it was a recall, if it was indeed a recall then why did we receive no notification prior to the fault occuring?

Service

I had no complaints and was kept well informed by service staff.

Service

very proffesional

Service

Nothing is too much trouble EVER!Incredibly polite and efficient.They know the car is my pride and joy and treat it and me accordingly.

Service

No problems

Service

Kept me informed and explained all involved.

Service

Everything was done to standard.

Service

So far, our experience with HF Inverness with both their sales exec and service department has been excellent.

Service

No fuss, sorted out straight away. Informative & polite. I would have bought my i8 from Inverness had they sold them there.

Service

Work was well carried out - valeted at end.

Service

Service staff were first class. Car was not properly cleaned. Wheels were half covered in break dust. Unprofessional and presumably no quality check.

Service

Service was completed efficiently.

Service

Great to see a video of the service being carried out on my vehicle, also the courtesy valet was a bonus.

Service

Staff made it easy.

Service

As above and the personnel are very pleasant, welcoming and easy to deal with and understand

Service

Totally satisfied with Harry Fairbairn Inverness. Great team to have looking after us and our car.

Service

Several problems but all resolved but from start to finish it took 6 months to solve all problems

Service

Would be useful if a replacement car were available for those who have some distance to travel to Inverness

Service

Couldn’t fault anything

Sales

process was very straight forward and hassle free

Sales

I felt totally comfortable

Sales

Good. Friendly service and was looked after.

Sales

The salesman was helpful and knowledgeable.

Sales

Knowledgeable staff who looked after me very well

Sales

Carol a REAL GEM .Highly recommend her to any future customers!!!

Sales

Service was seamless.

Sales

Overall very good customer care.

Sales

Everything was dealt with timeously and politely.

Sales

All staff professional and knowledgeable at all times.

Sales

2 days to delivery From initial interest

Sales

Polite . Not pushing.and took time to explain what I needed to know.