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ABOUT US Harry Fairbairn Inverness BMW

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient and easy to deal with.

Service

The garage do a generally good job, the staff are very pleasant and the premises modern and completely fit for purpose. The overall experience though isn't (and can't really ever be) totally perfect.

Service

from car drop-off to pick-up and everything in-between, service was professional, efficient and timely.

Service

No problems at all except for a couple of boot-marks on the carpets.

Service

Staff very helpful and made the overall experience first class

Service

Vehicle was ready sooner than we thought and the advisor arranged for us to be dropped off in the city centre to do some shopping.

Service

Did more than expected

Service

Staff & service fine; all required work done, car clean & staff very welcoming & knowledgeable. But, afterwards I discovered screenwash was replaced with non-winter mix so it freezes readily & is unusable. I will exclude this from future visits.

Service

Couldn't`t fault them

Service

No issues at all

Service

I received a prompt and efficient service

Service

Unfortunately, this visit did not resolve a notified problem

Service

Communication issues again dealer did not know I was coming in. Dealer did not keep me advised . Dealer said the replacement car was bmw’s Issue.. said they would update me on the 3rd of jan. did not.. meanwhile I still had no transport. Not happy!!

Service

i haven't given completely satisfied due to the issue above but the work done and the staff were as expected at BMW, staff polite and friendly and explained what was getting done and what had been done

Service

You have to book well in advance to get a courtesy car. On the day I was dropped off in town, I was told once I got the call to say the car was ready to phone to get picked up, this never happened, even after a couple of phone calls.

Service

Was told the car was fixed I disagreed but we took the car back and the same fault ocurred again twice , car down to Inverness Always having to call to find out what was happening, our calls not returned a number of times, not great customer service

Service

See above

Service

I phoned every day for a week and was never able to speak to anyone in the servicing department. I was told they would contact me when they were available but this never happened. We had to ask to speak to a manager to get things moving.

Service

The only issue I had was the area just outside the showroom was very slippy.

Service

as per above, work not carried out. it is a 240 mile round trip to get to the service centre

Service

Everything was fine...!

Service

They did what was needed.

Service

Just as described in the comments above

Service

Only difficulty is finding a parking space

Service

Car park let the garage down. Otherwise great service.

Service

people there were very helpful

Service

It was in for a small service and MOT and I thought to take from 10.15 to 15.30 was a long time . For me it is a 100 mile round trip and to spend all day in Inverness was just too long. I phoned up to say I wanted to come back, and a car was sent.

Service

Fault still there after 3 visits, went in for brake pad replacement, came out with a drive train error, when I questioned it I was told next spare appt was the following week if I had problems I would have my own breakdown cover.

Service

it is true

Service

The member of staff kept me advised of the situation daily.The car was valeted before it was returned.The only let down was as stated above.The survey would not let me submit this without me making this “completely satisfiedI would not have given

Service

Split door rubber door seal which I had hoped to be replaced but informed it’s wear and tear

Service

Very helpful staff

Service

Friendly professional prompt.

Service

Excellent service and friendly staff

Service

Knowledgeable and courteous sales staff, fabulous sales centre, delta between trade-in value of old car and purchase cost of new car was correct.

Service

There wasn't anything I could fault with the service.

Service

Car was MOT'd. On getting in car and checking onboard computer had to return to service desk to get them to reset the emissions reminder. Parking at this dealership terrible, too many cars for sale and no space for actual customers. Otherwise fine.

Service

Everything was excellent, customer advisor Connie was extremely pleasant and helpful

Service

As explained above, everything went to plan and the communication was excellent.

Service

Made it smooth and stress free the transition.

Sales

The Sales Executive (Mr. George MacLean) was professional, knowedgeable and extremely helpful through the entire process.

Sales

great test drive very friendly approach from sales staff and they were not pushy

Sales

I received consistent personal attention with regular updates as promised regarding the delivery of my vehicle.

Sales

Whole process was carried out smoothly. Only minor disappointment was the delivery was a little later than first intimated.

Sales

Because the service you gave to us was excellant.