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ABOUT US Harry Fairbairn Inverness BMW

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was a bit disappointed with lack of communication at the start,but was very pleased with the assistant manager Ray who did his very best to get the problem solved. Was surprised at the garage couldn't fix the car and had to go to BMW Germany.

Service

My car was overdue a service & I was called unexpectedly to Inverness for an ailing elderly parent. Online booking had no local availability. I walked in & they offered to try to fit in the next day. The fit me in and were lovely about it. 10/10.

Service

Because everything was First class

Service

I was only told when I arrived for an MOT that my car needed a brake fluid service but that it couldn't be done on the same day so I'd need to arrange a separate date for that.

Service

Car was completed and given back to me on time as usual

Service

Very quick service car cleaned, offered lift into town and notified when car was ready was also shown out to my car. Brilliant service.

Service

The work carried out was done very professionally however again my wife had to arrange transport home as she refuses to pay £15

Service

Did what was promised.

Service

They were very helpful, although the repair was delayed due to them damaging a part when removing another one and not having the means to repair it at the time. There was no communication the next day of progress.

Service

The staff were courteous, friendly and efficient. However see above, the car was not fixed on this occasion. Nevertheless, the service manager at Inverness recovered the situation by arranging for me to see their Service Centre at Giffnock.

Service

Shortish consultation with Customer Services, reset of Service due dates on computer only, however quite satisfactory.

Service

Quick and efficient

Service

Miss Mackinnon was very polite and helpful,car would be ready around 1500 hours, never heard any different. arrived at 15.30 to be told it was almost ready,after some time told it was in wash bay,after more time, car would not be ready today.

Service

Service was of a standard you would expect, but offers to carry out additional works were expensive

Service

we where kept up date with the progress of the service

Service

The chrome and glass building though daunting, was full of bright helpful folk,the gent who drove me into town was friendly, informative and explained to me in detail about the latest electric car he was driving, most interesting.

Service

nothing was of any problem to ensure customer satisfaction

Service

The whole experience was excellent

Service

Staff are polite and efficient and the provision of a free lift into town whilst work is being carried out on the car is appreciated

Service

Prompt efficient service.

Service

Took 12 days before my car could be looked at for what could have been amajor fault. The courtesy car had 22miles of fuel in it when I drove it out of thegarage, not good. Harry Fairbairn staff very good.

Service

Very little work was to be carried out

Service

Service was excellent throughout. Great staff.

Service

Very helpful and friendly staff. Good quality courtesy car.

Service

Always an excellent experience

Service

The recall item was replaced as required while I waited.

Service

Vehicle was in for an end of warranty check which was completed to my satisfaction with the minor warranty issues being auctioned.

Service

Service and clean performed plus courtesy car experience very good. Would have been a score of 5 if the courtesy car had been provided free of charge as some other prestigious car dealerships do.

Service

It’s just the time you have to wait to get appointment ,not sure but when I phoned for repair it was the Glasgow depot that answered

Service

The car came back fresh and clean, after being picked up and dropped off at my house. That's service - minimum inconvenience.

Service

Friendly, helpful staff

Service

Had a delay for the MOT so had to spend an extra hour waiting MOT and warranty checks to be completed

Service

Everyone very helpful and putting car in is hassle free

Service

Good service.

Service

I had 60 mile drive to the service garage. They knew this, my car had been washed, cleaned and parked in the forecourt, it was still 45 minutes before I was attended too.Delivered the car by 10am as requested, work started at 12.41.

Service

Issue wasn't resolved fully, expensive repair on car 1 year old and 9000 miles.

Service

Wheels were supposed to be checked for a warranty claim and I don’t think they were, certainly haven’t heard anything.

Service

Tyre was ordered and in garage the following day, repaired and delivered to my home.

Service

It took 51/2 hours. I was not advised that this would be the case. Indeed I was led to believe it would not take this long. Please see response to Harry Fairbairn survey for more information.

Service

Service from and communications with Harry Fairbairn Inverness was exemplary; no complaints whatsoever.

Service

THE SERVICE RECEPTION YOUNG LADY WAS SUPERB AND MOST HELPFUL AS WELL AS BEING CHARMING. I DON'T REMEMBER HER NAME BUT SHE CAME FROM DINGWALL.

Service

I am being over reasonable here. I booked my car for a service and informed the garage that the brake pad warning light was on saying I needed new pads. I was told on picking the car up that the brakes weren't dealt with as the parts weren't in.

Service

My car was returned to me cleaned and serviced for the time I needed it even though I was over an hour late for my appointment due to work commitments. Well done Harry Fairburn Service Dept ??

Service

The only down point being I was supposed to get an End of Warranty check up (free of charge) but was booked in too early for this. I live 100 miles away from the dealer so unable to come back for this check up.

Service

Booked car in for oil change got an advisory that rear brakes needed changing pointed out car service indicator said 2000 miles but they insisted they needed changing booked in again left car for a day but then refused to change pads blamed bmw

Service

Excellent visit as always. Staff are always very helpful and polite.

Service

As above. Brian was very helpful however the inconvenience could have easily been avoided by fitting the correct tyres at the start.

Service

You know what your getting

Service

Wonderful service

Service

Helped me with a run flat issue, at very short notice.

Service

Again staff are always so happy and eager to help.

Service

Very helpful and took the time to help my wife with our young child so she had no problems in the dealership or in the picking up of the courtesy car . Great communication to let us know progress of service and easy transfer back to our car

Service

Whole experience was as it should be

Service

Friendly and efficient service all round.

Service

This was a running in service for my M3 and as soon as the car was ready to be picked up the service department phoned to let me know.

Service

When I arrived to drop off my car for servicing I was kept waiting for approximately five minutes and then asked for a signature with no explanation as to what exactly I was expected to sign. The car was not properly washed before collection.

Service

Inverness dealership are completely indifferent to customer needs, and customer service is extremely poor. We have dealt with the previous Inverness dealership and also Perth, and found them to be 5 star in relation to customer service

Service

Faultless service experience

Service

As above and good quick service

Service

Reception excellent and clear and timescales met. Garage ambience excellent. Lift into town delivered as required. Car returned with clear work report and Valeting.

Service

I booked my car in for 22 August date but the person who took my booking booked 29 August. I had called to cancel my courtesy car and they said they would pass on message but still did not pick up the date error.

Service

Friendly helpful staff and a diagnostic report was given for free!

Service

Everything was like it should be. Things got done without hassle

Service

As above

Service

Decided just to wait on the premises and the facilities were very comfortable. Car was ready at agreed time.

Service

Totally professional, but at the same time friendly and relaxed

Sales

All went well apart from not having free insurance to drive home. There has obviously been a policy change since I had my last BMW

Sales

very good from start to finish

Sales

Exclent knowledgeable staff

Sales

Went through things quickly but in good detail and made me feel comfortable with the deal

Sales

The approach, professionalism and overall manners of Andrew and Rachel been exceptional. I would give them 5 stars all day.Unfortunately experience was spoiled by one person of your stuff who treated us as we would be not worth to deal with. Shame.

Sales

Fuss and hassyle free. Also the little touches like getting a coffee, staff being professionally attentive and some freebies like the umbrella and shopper bag. Again, I feel it's the little things that go a long way.

Sales

The Centre was modern and roomy with bright good lighting.

Sales

Very professional, helpful and friendly staff. Our car was prepared to perfection.The young lady who showed us around the car and explained the car's technology, was particularly knowledgeable and good at her job.

Sales

Very good personal and friendly service from all the team at this dealership.

Sales

From understanding what the choices of vehicle and extras along with taking out for a test drive, we were in no way hurried at any point. It was great to have the time to understand the car and the different choices available to us.

Sales

Again very good service from George

Sales

Delay in delivery

Sales

Due to work requirements, the collection date had to be changed at short notice. The car was made available 24 hrs early and within 3 hours of the request.

Sales

The sales staff at Inverness are first rate

Sales

Absolutely no cause for complaint. Very friendly and helpful staff.

Sales

Car was not ready on time, even though the car had been delivered 2 weeks previous. Protect coating had not been applied. Navigation system had not been configured. Very disappointing to watch other customers get a much better experience.

Sales

The professionalism and knowledge demonstrated by the salesperson at Harry Fairburn Inverness.

Sales

It was a stress free experience from beginning to end.

Sales

everything went fine