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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Perfect from start to collection
Kept in touch, all questions answered, friendly staff, service team and service manager kept me informed at all times
When my car was booked in for a repair over a month in advance I asked for a curtosy vehicle and requested a manual vehicle On the day I arrived for the repair I was only offered a automatic vehicle which I refused to take
I didn't receive a courtesy car during the recall.
No problems experienced
Friendly, clear and did what I asked. Great service
Everything accomplished according to plan
First dealings with service department and found them very pleasant and helpfol.
A pleasant experience. Staff on the service desk were efficient and a pleasure to deal with.
Dealing with customer service team that are known to us over the years, seeing familiar faces is always good and means staff retention is happening which is critical in happy teams offering the best service as it can make the difference.
The people were very courteous,
The staff were all very polite and was given a lift into town by a friendly driver.Lovely to get my car back cleaned inside and out.
Disappointed they charge £15 for the courtesy vehicle.
I have being treated very well and I received my car back quickly and clean
Excellent and friendly customer service
Emergency repair completed satisfactorily but after paying £310 for work and parts I now face another bill for routine service.
There was some confusion on when my car was ready and however the team really tried hard to put it right and call me back so thank you
Good service and courtesy car. No health check included in the documents provided on collection (I did not check/ query at the time).
Friendly and efficient staff.
They contact to let you know when vehicle is ready
Service carried out ahead of time.
Issues I have had were explained to the receptionist this is then conveyed to the technician doing the work. On the last visit I got a chance to speak with the technician which had to be arranged after a wait of 1.5 hours
Completely satisfied with helpful advice on when I needed my next service. I also appreciated the BMW report that shows historic data collected, I assume, from GPS.
As above the helpfulness of all the staff, the knowledge they have of the cars etc.
Perfectly happy with the whole service experience. Staff were helpful a special thanks to Caitlin O'Connor who is a credit to your company
I couldent ask for any more I very rarely give full marks If I cant find a falt I have to
Did what I wanted when they said they would
Everyone was really helpful and my business went very smoothly
Had to wait 3 weeks to get car in for something which should have been done before car was returned
Works well every time - courtesy lift home etc, good reception and services
They did everything they said they would
The car has been in twice to rectify, (amongst others), to have a noisy heater blower resolved, but this has not being successful. The vehicle is booked in on the 20 May 19 to have a third bite at the cherry !
Inside dirtier than went it went in, dirt on the carpets, mats replaced dirty and wet onto the carpets, marks left on passenger seat, steering wheel and driver's door window where it had been touched with wet hands. Query about oil level not answered
Faultless from start to finish, the service provided by the service team and Service Advisor Joanne Hornsby was first class
Reception staff were very pleasant and efficient. Very disappointed that every time I start my car, the tyre pressure warning light comes on showing that the tyres are under inflated. Tyre pressures are obviously not checked during service and reset.
Sales team well versed.
Kept up to date before and after service. I asked if car could be ready earlier than they had stated due to an important appointment. It was ready even earlier than I had asked, washed and vacuumed.
I made the appointment through your call centre in Glasgow - they called me and initially was going to Irvine but cancelled via the same and changed to Inverness. Today I received a text from Irvine about my appointment tomorrow! Call centre issue!
Service done without problem, but unable to fine reason for random non-function of adaptive cruise control.
Because i was looked after while my car was in for service.
External area the only problem, not user friendly.
From reception to handback the process is professionally done with an explanation of what is happening.
Car developed a 'judder/hesitation' at a certain throttle position. Visited dealer to report problem but they couldn't do the warranty work for over 3 weeks due to recall work. Repair was carried out OK (EGR valve fault) and the car now works fine.
Work was carried out quickly and efficiently. A noise issue was re-checked with a technician in the car with me on a road test and a an explanation was given.
Everything satisfactory & only slight problem was followed up and resolved by a planned separate visit to the showroom.
Excellent service , well looked after
We were kept informed at every stage and our sales executive was fantastic
Harry Fairbairn, Inverness (previously Calterdon) impressed me the first time I used the dealership (2010), with friendly, professional attention, advice, and service. All members of staff, from directors, sales team, and trainees are excellent.
Swar very helpful
Very friendly and helpful staff. I have been in many times and they have always been very helpful. They were very quick at bringing the car up from another garage and helped get me the car exactly that I wanted
The dealer is a two hour drive from home. The car was ready at the agreed time and the contact at the dealer available on my arrival. BMW Genius explanation of the technology and functions was execellent.
Staff were polite, knowledgeable, good aftersales service
car was two weeks late for delivery.
Everything was handled professionally with no fuss... Just the way I like it