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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Car returned cleaned, service work complete
car not washed
Happy with the service.
I have found them helpful and take the time to explain what is being done
Its was good apart from I booked a time and was told the time was only advisory. That said when I told them I had an appointment they pulled out the stops and got me the car.
Did what was required
I did ask for a rattle at the front of my car to be checked out but got no feedback afterwards
Would have been 5 stars but car was not washed before return
kept in the loop and very accommodating personnel.
Friendly, efficient and knowledgeable service. Contacted prior to the date and then kept up to date on progress.
Had to return the car to have some paint work damage repaired but resolved very satisfactory and with good service
Helpful service staff
Despite me arriving on the wrong day (confusion with Central Booking) Miss O' Connor fitted me in (live some 30 miles out) and oil change/filter was done in a couple of hours.
Full marks would have been given if there was further engagement from staff. I was there for nearly 2 hours and various staff were present, with a lack of customers around they could have engaged with me more.
The garage is professional although somewhat expensive. I suspect I will need a new battery soon but hesitate to instruct it as the car is then kept overnight to test it before replacement. This makes the whole process more expensive and annoying.
Everything runs smoothly from initial appointment to return of car with everything done to specification and on time.
Friendly and professional as always.
it took longer than said
The car service history was not updated. The car now states a service is required and has no record of the service being completed. Not sure I was given good advice about replacing the brake disks and pads. (Indicator states 45000 miles to go
Everything as promised
Excellent customer service given from both reception and those on the service desk. Full explanation given of what went wrong with my car.
Overall I was happy with the service I received. I would have given 5 stars had I been offered a courtesy car.
Courteous, friendly and efficient service
We reported incident with drive system and booked service, but were told on arrival it was a recall, if it was indeed a recall then why did we receive no notification prior to the fault occuring?
I had no complaints and was kept well informed by service staff.
Nothing is too much trouble EVER!Incredibly polite and efficient.They know the car is my pride and joy and treat it and me accordingly.
Kept me informed and explained all involved.
Everything was done to standard.
So far, our experience with HF Inverness with both their sales exec and service department has been excellent.
No fuss, sorted out straight away. Informative & polite. I would have bought my i8 from Inverness had they sold them there.
Work was well carried out - valeted at end.
Service staff were first class. Car was not properly cleaned. Wheels were half covered in break dust. Unprofessional and presumably no quality check.
Service was completed efficiently.
Great to see a video of the service being carried out on my vehicle, also the courtesy valet was a bonus.
Staff made it easy.
As above and the personnel are very pleasant, welcoming and easy to deal with and understand
Totally satisfied with Harry Fairbairn Inverness. Great team to have looking after us and our car.
Several problems but all resolved but from start to finish it took 6 months to solve all problems
Would be useful if a replacement car were available for those who have some distance to travel to Inverness
Couldnt fault anything
process was very straight forward and hassle free
I felt totally comfortable
Good. Friendly service and was looked after.
The salesman was helpful and knowledgeable.
Knowledgeable staff who looked after me very well
Carol a REAL GEM .Highly recommend her to any future customers!!!
Service was seamless.
Overall very good customer care.
Everything was dealt with timeously and politely.
All staff professional and knowledgeable at all times.
2 days to delivery From initial interest
Polite . Not pushing.and took time to explain what I needed to know.