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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
I made the appointment through your call centre in Glasgow - they called me and initially was going to Irvine but cancelled via the same and changed to Inverness. Today I received a text from Irvine about my appointment tomorrow! Call centre issue!
Service done without problem, but unable to fine reason for random non-function of adaptive cruise control.
Because i was looked after while my car was in for service.
External area the only problem, not user friendly.
From reception to handback the process is professionally done with an explanation of what is happening.
Car developed a 'judder/hesitation' at a certain throttle position. Visited dealer to report problem but they couldn't do the warranty work for over 3 weeks due to recall work. Repair was carried out OK (EGR valve fault) and the car now works fine.
Work was carried out quickly and efficiently. A noise issue was re-checked with a technician in the car with me on a road test and a an explanation was given.
Whole process was very easy
Dissapointed that I had to replace front brakes, discs etc on a car less than 2 years old and only 12000 miles..
Excellent service from the team , updates regulary via phone calls.
booking my car in for a routine service, I gave my car registration and the exact car mileage, and she said the service cost would be 341pounds But called me later asking for more money, they said had made a mistake and asked for another 160pounds
As above look forward to seeing new showroom in completed state
The service staff at Inverness are always professional and pleasant, everything was fine
Work was done as booked and I was able to avail myself of showroom facilities whilst work was carried out
Great, friendly staff. Gave me the expected price for the service up front.
Always a good service and friendly staff.
Service adviser Caitlin was very helpful and made the hole experience very easy and simple process
The staff there cannot do enough for me whenever I visit. Stand out staff members are Gordon (sales) Connie and Joanne (servicing).
No reflection on service staff. No physical evidence provided to back up analysis of problems.
Made to feel a valued customer. Its a pleasant experience with the service representatives at thd dealership. They are exceptionally good at what they do.
Prompt and efficient
Attention to detail and first class support
There was an error with our booking but it was rectified efficiently by Connie who was great
As above, its all about the quality of the people who are employed at HF, especially the girls in the service department, and there commitment to customer care.
Everything done as said
The whole process was frustrating and we spent a long time on the phone explaining time and again the same things to different people who always failed to call back when promised We live in a remote area but no hire car was arranged despite requests
The staff are helpfull and friendly, my car was completed on time and valeted for collection.
Easy to book and received a reminder prior to the service date. All concerns were addressed and dealt with. Was offered a lift to work, and kept informed the whole time they had the car. On collection the car was spotless inside and out.
Was told in November that my alloy wheels issue (failed lacquer) would be covered by warrenty. Took the car back in January to be informed that the warrenty did not cover this. Disappointed.
Excellent interaction with the sales team. in particular Gordon Donaldson who was courteous and helpful throughout the whole process.
Good device, polite and on time.
Was kept informed at all times
My car went in for an MOT immediately before I embarked for a winter break. I collected the car after the MOT and drove and left it for 4 weeks before starting it again to be presented with 2 warnings.
Friendly staff and extermly helpful. If they keep this up i will always be renewing my car with bmw
The service was carried out as expected but it was rather expensive (£320 for an oil service with pollen filter). The reception were great and kept me fully informed. However the Screen wash froze the next morning, so can only assume watery & cheap.
Easy check in, cost reasonable and car ready when estimated at start of the day.
Garage staff were helpful
The promised telephone update to advise the length of time the vehicle would be required for the arrival of spares etc., did not occur, resulting in the necessity of my return to the dealership to obtain the information. No further comment!
no issues, quick and car cleaned.
Service went smoothly and within the allotted timescale
Very pleased with Harry Fairbain, friendly, on time, comfortable seating while waiting, not overpriced and good coffee!
I have been a longterm customer of BMW Inverness and as always I was given first class service. On this occasion my visit was managed by Connie Mackinnon. As always her attention to detail was excellent and made me feel like a valued customer.
Staff very professonal
They were very helpful and good to deal with.
The dealer is a two hour drive from home. The car was ready at the agreed time and the contact at the dealer available on my arrival. BMW Genius explanation of the technology and functions was execellent.
Staff were polite, knowledgeable, good aftersales service
car was two weeks late for delivery.
Everything was handled professionally with no fuss... Just the way I like it
Professional, knowledgeable and friendly
Siwar was always prompt for appointments and I felt a valued customer. She answered all my questions and provided me with all the information I needed and took the time to explain everything to me. She provided me with great customer service
As above, person should be at the reception at all times. I went from Mercedes to BMW and to be honest, the Mercedes welcome experience is much better and their atmosphere is much more friendly/welcoming.
The whole process was stress free and ran very smoothly.
I had excellent attention from the salesman
as above, prompt and efficient with care delivery
Very helpful, efficient and friendly
Communication and information was relayed excellently and no stone was left upturned to make sure every little detail was misunderstood
Because I am happy. Look at your own question
Very satisfied with the service we receive in our local centre in Inverness.