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ABOUT US Harry Fairbairn Inverness BMW

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything runs smoothly from initial appointment to return of car with everything done to specification and on time.

Service

Friendly and professional as always.

Service

it took longer than said

Service

The car service history was not updated. The car now states a service is required and has no record of the service being completed. Not sure I was given good advice about replacing the brake disks and pads. (Indicator states 45000 miles to go

Service

Everything as promised

Service

Excellent customer service given from both reception and those on the service desk. Full explanation given of what went wrong with my car.

Service

Courteous, friendly and efficient service

Service

Overall I was happy with the service I received. I would have given 5 stars had I been offered a courtesy car.

Service

We reported incident with drive system and booked service, but were told on arrival it was a recall, if it was indeed a recall then why did we receive no notification prior to the fault occuring?

Service

I had no complaints and was kept well informed by service staff.

Service

very proffesional

Service

Nothing is too much trouble EVER!Incredibly polite and efficient.They know the car is my pride and joy and treat it and me accordingly.

Service

No problems

Service

Kept me informed and explained all involved.

Service

Everything was done to standard.

Service

So far, our experience with HF Inverness with both their sales exec and service department has been excellent.

Service

No fuss, sorted out straight away. Informative & polite. I would have bought my i8 from Inverness had they sold them there.

Service

Work was well carried out - valeted at end.

Service

Service staff were first class. Car was not properly cleaned. Wheels were half covered in break dust. Unprofessional and presumably no quality check.

Service

Service was completed efficiently.

Service

Great to see a video of the service being carried out on my vehicle, also the courtesy valet was a bonus.

Service

Staff made it easy.

Service

As above and the personnel are very pleasant, welcoming and easy to deal with and understand

Service

Totally satisfied with Harry Fairbairn Inverness. Great team to have looking after us and our car.

Service

Several problems but all resolved but from start to finish it took 6 months to solve all problems

Service

Would be useful if a replacement car were available for those who have some distance to travel to Inverness

Service

Very impressed by the receptionists technical knowledge and other brand`s awareness as she was showing me to my car after its recent MOT

Service

Planned service and recall - delivered as expected, on time, good communications.

Service

The team in Inverness are excellent, go out there way to make the customer feel special.

Service

Connie MacKinnon looks after my interests in a very professional way with a very personal touch. She look after Gran and Grandpa

Service

My concerns were listened to and all work carried out satisfactory

Service

The Inverness service desk kept me informed at all stages of the repair, and I was provided with a similar courtesy car whilst my car was repaired under warranty

Service

As above.

Service

Prompt and efficient

Service

See above

Service

Connie MacKinnon did a great job organising the service.My car should have been collected for 9am .10 am and there was no collection and as I had another appointment I had to deliver the car myself. I was told that another customer needed a lift to

Service

Car was at the service point at 0845. By 1300 it was ready for collection. When I arrived to collect later in the afternoon. there was a query about the final Warranty check and the MOT which required the vehicle to back on the ramp for further exam.

Service

Unsure of quality of service. Video by mechanic recommending repairs that are not genuine issues. Including rusting of break discs and tyre tread depth.Service is also not carried out by BMW, but Arnold Clark in a common service centre, not BMW.

Service

Friendly efficient staff

Service

good service

Service

Easy & straight forward process.

Service

Good friendly staff very friendly and helpfull

Service

Met at reception kept up to date with progress of work completed on time

Service

Car now out of warranty with outstanding issues which have been reported and never followed up. Don't think I will chase it up as I have lost faith in the dealership and BMW as a brand.

Service

The garage/showroom and staff were fine but Im some what disappointed that Harry Fairbairn Inverness did not follow up my request or call me back re the recall that my car was in for. Also I asked for a online valuation on an earlier date,nothing.

Service

Everyone I dealt with was very professional, helpful and polite.

Service

The service was very good, I was however slightly disappointed that the refilling of the AC Refrigerant is no longer included in the service or warranty.

Service

Great service but lovely cpensive for tyres

Service

Ok overall but waited almost an hour after the promised time to collect

Service

Was told needed 4 new tyres then when I questioned how this was possible as only bought the car 8-9 weeks prior? Response was to back track! Also never heard anything further when I questioned the salesman who had sold me the car.

Service

I felt totally comfortable

Sales

Good. Friendly service and was looked after.

Sales

The salesman was helpful and knowledgeable.

Sales

Knowledgeable staff who looked after me very well

Sales

Carol a REAL GEM .Highly recommend her to any future customers!!!

Sales

Overall very good customer care.

Sales

Service was seamless.

Sales

Everything was dealt with timeously and politely.

Sales

All staff professional and knowledgeable at all times.

Sales

2 days to delivery From initial interest

Sales

Polite . Not pushing.and took time to explain what I needed to know.

Sales

The centre showed a good range of available models, this made the process simple for looking over the preferred model, and comparing practically between the models above and below

Sales

Professionalism always shines through.

Sales

Friendly service.

Sales

Couldn’t have been more helpful