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ABOUT US Harry Fairbairn Inverness BMW

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Explore the dealership

Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This was a running in service for my M3 and as soon as the car was ready to be picked up the service department phoned to let me know.

Service

As above. Was contacted by branch service manager a few days after completing another survey and was told due to where I live there was nothing that could be done regarding tyre replacement.

Service

When I arrived to drop off my car for servicing I was kept waiting for approximately five minutes and then asked for a signature with no explanation as to what exactly I was expected to sign. The car was not properly washed before collection.

Service

Inverness dealership are completely indifferent to customer needs, and customer service is extremely poor. We have dealt with the previous Inverness dealership and also Perth, and found them to be 5 star in relation to customer service

Service

Faultless service experience

Service

As above and good quick service

Service

Reception excellent and clear and timescales met. Garage ambience excellent. Lift into town delivered as required. Car returned with clear work report and Valeting.

Service

I booked my car in for 22 August date but the person who took my booking booked 29 August. I had called to cancel my courtesy car and they said they would pass on message but still did not pick up the date error.

Service

Friendly helpful staff and a diagnostic report was given for free!

Service

Everything was like it should be. Things got done without hassle

Service

Decided just to wait on the premises and the facilities were very comfortable. Car was ready at agreed time.

Service

As above

Service

Everything was explained

Service

As above

Service

Problem resolved

Service

Customer Communication during the day was non-existent even though the car was late from the service centre. We phoned twice, staff were busy and phoned back at 17:40 too late to collect, car left overnight.

Service

I wouldn't say I was a needy customer or one that has high expectations. For a relatively young man to spend 38k on his first new car, the service department on a few occasions has been poor unfortunately.

Service

I was advised my car will be dropped off around 12 o'clock unfortunately I only received it at quarter to 4

Service

Since purchasing the car I have dealt with the original salesperson ,General Manager and Assistant Manager(twice) to rectify issues with the car I purchased 10 months ago. Throughout lack of communication has been a huge issue.

Service

The staff are very attentive and professional and the car is always immaculate when I get it back.

Service

in Inverness on holiday, our keys were lost. We called customer services and were reassured Help came, our car safely taken from multi-storey to safety of garage. we were taxied home. A hire car was provided until new key came. Excellent service.

Service

Pleasant efficient people

Service

Very efficient, courteous staff, provided a lift and kept me informed of progress

Service

I received exactly what it said on the tin!

Service

Service team kept in touch.

Service

Very professional staff throughout.

Service

We had a round trip of 140 miles only to be told when we arrived at the garage that the car wasn't due a service.

Service

Very efficient, friendly service staff

Service

Dropped a star owing to no offer of a hire car as without a car for around 4 hours, however I was asked if I had a way of getting back to town so by that I assume some offer to transport me free of charge was available.

Service

kept informed friendly service

Service

Satisfied with service

Service

The service and MOT were carried out on schedule. The work that was carried out was explained to me, a comprehensive invoice was provided and the car was returned washed and valeted.

Service

Very quick turnaround in repairing the car plus they did a few checks on the car and replaced the two front tyres (after contacting me first) at a very competitive price. The car was also given a clean inside and out

Service

It was a brake fluid change that was done quickly. The car was valeted and was ready on my return.

Service

Good service from start to end

Service

Same reason. They did what they said in hey would. Car was cleaned as well.

Service

everything went fine

Sales

Nothing was too muc trouble. Good communication even when delivery date went awry due to a transporter breakdown

Sales

Efficient and professional service - customer care is a top priority.

Sales

I really enjoyed the experience at Harry Fairbairn when buying my car. There was nothing that the staff couldn't do for me. The showroom was immaculate, clean and welcoming. The coffee is fantastic! I felt that there was a real family atmosphere.

Sales

First class could not fault them, felt like you knew them personally, very classy touch.

Sales

Salesman was very knowledgeable and answered all the questions my wife and I asked of him

Sales

When we Bought our car, we were told of the times it was on the production line, to arrival date. Also we had Beth showing us our new car and she missed nothing out very professional.

Sales

The same as quoted above.

Sales

Communication was poor and the delivery date of the Motability car was changed and neither I or Motability was informed.