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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Perfect experience, could not have been more helpful or professional. They give you that warm feeling of knowing your car is in safe hands, from drop off to pick-up.

Service

No problems or no surprises.

Service

All relevant paperwork was ready on my arrival leading to a fast efficient service. I was given a time when it would be complete and the car was returned on time. The staff in the service reception were polite and professional and looked after me w

Service

Helpful staff

Service

Just top service all round

Service

Worst experience ever when dealing with a main dealer and absolutely no attempt to quell my outrage with them. They just do not seem to care.

Service

Only(very small niggle) is the car cleaning. My car is black so shows all the stains and it wasn't well washed, covered in water stains. Appreciate you must wash a lot of cars but rather it was not washed than done poorly.

Service

Staff are fabulous

Service

The dealership provided a check in facility online, including a video, ahead of my appointment, detailing the Covid-19 precautions. Actual check in was timeous, straightforward, the work and time window were explained, a courtesy car was ready to go.

Service

All fine and was impressed with the video when I got home. Very good idea. Staff very helpful.

Service

Every time I buy a vehicle from the Inverness franchise the service is always first class.

Service

Pleasant and knowledgeable staff

Service

It was easy to book the service. The receptionist at the front door walked me to the service department and the receptionist there was very friendly and personable. She told me approx time my car would be ready and l got a phone call when it was

Service

The service staff are excellent and always nice to be around.

Service

Despite the present restrictions the staff were pleasant and helpful as usual.

Service

Great help throughout it all

Service

Friendly and helpful service

Service

Despite Covid 19 restrictions we received very good service.

Service

Service done to my satisfaction and car washed and hoovered on completion

Service

The receptionist was very helpful

Service

Quick and good service at a reasonable price

Service

Very efficient repairs to my vehicle. Courtsey car was much better than I had expected, well done!

Service

Staff 200%

Service

Everything asked for was delivered and on time

Service

Excellent service from Harry Fairbairn Inverness.

Sales

Friendly efficient service ,

Sales

I don't feel valued as a customer. Received a phonemail on 14th at 1645 to tell me that they had received all my documents and it has been agreed that I will finally get my car on Monday 17th August. This purchase has lost its shine and excitement.