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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Dealership is nice, staff friendly ( especially Connie- service ) 100 mile round trip for me car has there over a week drove over yesterday, as told all ready and it was still playing up when I left , I had to limp back the them in only a few yards

Service

Because my Alloy wheels keep corroding and I had a new set fitted and after 2 years I have to fit another set at a cost to me of £850-00

Service

Friendly helpful staff and car car returned fully valetted.

Service

The service centre are extremely slow in processing waiting clients. 3 girls in the office and only one appears to be working.

Service

My last visit was ok and the issue was rectified promptly. I have had a few issues after first getting my car which I spoke to about with the manager and they helped me sort some issues I had with the car.

Service

Efficient and service carried out well within time scale given, and informed by phone as soon as ready for collection. Appreciated the offer of a lift into Inverness while service being carried out.

Service

Helpful, freindly, efficient, nice loan car. It was a bit of a pain at first getting through the phone system until one of the staff told me to ask directly for inverness. Easy after that.

Service

kept informed with the vehicles progress throughout the service.

Service

Really good experience, well looked after from start to finish

Service

car not washed

Service

Car returned cleaned, service work complete

Service

Happy with the service.

Service

I have found them helpful and take the time to explain what is being done

Service

yty

Service

It’s was good apart from I booked a time and was told the time was only advisory. That said when I told them I had an appointment they pulled out the stops and got me the car.

Service

Did what was required

Service

kept in the loop and very accommodating personnel.

Service

I did ask for a rattle at the front of my car to be checked out but got no feedback afterwards

Service

Would have been 5 stars but car was not washed before return

Service

Friendly, efficient and knowledgeable service. Contacted prior to the date and then kept up to date on progress.

Service

Helpful service staff

Service

Had to return the car to have some paint work damage repaired but resolved very satisfactory and with good service

Service

Full marks would have been given if there was further engagement from staff. I was there for nearly 2 hours and various staff were present, with a lack of customers around they could have engaged with me more.

Service

Despite me arriving on the wrong day (confusion with Central Booking) Miss O' Connor fitted me in (live some 30 miles out) and oil change/filter was done in a couple of hours.

Service

The garage is professional although somewhat expensive. I suspect I will need a new battery soon but hesitate to instruct it as the car is then kept overnight to test it before replacement. This makes the whole process more expensive and annoying.

Service

Friendly and professional as always.

Service

Everything runs smoothly from initial appointment to return of car with everything done to specification and on time.

Service

it took longer than said

Service

The car service history was not updated. The car now states a service is required and has no record of the service being completed. Not sure I was given good advice about replacing the brake disks and pads. (Indicator states 45000 miles to go

Service

Everything as promised

Service

Excellent customer service given from both reception and those on the service desk. Full explanation given of what went wrong with my car.

Service

Overall I was happy with the service I received. I would have given 5 stars had I been offered a courtesy car.

Service

Courteous, friendly and efficient service

Service

We reported incident with drive system and booked service, but were told on arrival it was a recall, if it was indeed a recall then why did we receive no notification prior to the fault occuring?

Service

I had no complaints and was kept well informed by service staff.

Service

very proffesional

Service

Nothing is too much trouble EVER!Incredibly polite and efficient.They know the car is my pride and joy and treat it and me accordingly.

Service

No problems

Service

Kept me informed and explained all involved.

Service

George sorted every thing out so well

Sales

My experience at the Harry Fairbairn BMW Centre was completely satisfactory. The showroom is superb with excellent facilities and all personnel I dealt with were helpful and thoroughly professional.

Sales

No problems

Sales

Couldn’t fault anything

Sales

process was very straight forward and hassle free

Sales

I felt totally comfortable

Sales

Good. Friendly service and was looked after.