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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The problem is or always has been if we think there might be a problem for instance the faulty lights we have to book the car in to get it checked so that's a day wasted . Then it has to be booked in again to get the job fixed so that's another day

Service

It was satisfactory! I don't want or expect frills from a car service, but Harry Fairbairn provides a pleasant area in which to wait, and there are enough staff to deal with all the customers as we arrive

Service

Issues with the car were resolved within the time frame agreed, with little inconvenience to myself. And the car came back spotlessly clean.

Service

Everything went as expected

Service

I now find myself having to make a fourth trip to this garage to get my digital speedometer rectified. This means leaving my car for ? days to hook up to BMW to re-programme the car's computer.

Service

Did what was required & cleaned the car prior to returning

Service

Everything was made easy courtesy car was there waiting

Service

Pleasant friendly staff.

Service

Excellent service texts and e mail update car washed Work carried out explained Offered tea or coffee Text reminders beforehand

Service

Tyres were at wrong pressures

Service

Staff were very nice but items stated above were disappointing

Service

Staff are great but the car isn't being looked after as well as I'd like.

Service

Excellent service from start to finish - reasonable price quoted, final invoice price a little less than quote, vehicle ready sooner than quoted and excellent valet clean

Service

good service but ordered the wrong part initially which delayed the pick-up, however, the car provided was a 5 series so no problems.

Service

A software update lasted 10 hours. This negated the expensive fast service and cost my wife five hours causing an appointment to be missed. This caused a delay the next day and a late arrival in the South of England.

Service

work was excellent

Service

The level of service I received from Caitlin was fantastic..from check in to returning my car. Can not fault it.

Service

Always receive a warm welcome from the service reception team. Kept well informed of progress and any issues

Service

All round good service although the valet was not up to their usual standard after my service.

Service

Provided everything that I needed.

Service

Wasnt confident in BMW service because of above. Waited nearly an hour to get a lift into town ... pickup was fine as on time.

Service

Staff available to drive me home and to deliver car after service

Service

I noticed a knocking from suspension when i bought the car but when i had it inspected they tell me they found nothing. I still hear the noise getting worse all the time , also the car wanders on the road from time to time. Waiting for it to develop:

Service

Everything completed timeously and to good standRd

Service

Job done as expected but pricey

Service

Warranty work on vehicle not completed resulting on a further visit being programmed for 17/10/19. Faults not repaired due to short time left for service due to late start by garage and no account seeming to be taken of time needed to do the work.

Service

Professional, courteous and very helpful.

Service

Very good service

Service

They staff are rude and unhelpful they do not keep you up to date with what is happening with your car and like I said above they have damaged both mine and my wives car and refused to fix both. If I could out 0 stars I would.

Service

Service carried out as agreed and to the estimate provided. Car nicely washed and vacuumed. Given a lift home and collected later.

Service

Happy with the service I received

Service

Very friendly and helpful staff. Only niggle was that over an hour after we had been informed that the service had been completed the car had still not been cleaned resulting in a wait of about half an hour after we arrived for collection.

Service

Excellent job carried out with excellent customer service.

Service

All seemed OK and BMW very kindly washed my vehicle however, there is stains/blemishes on the narrow black pillars/upright strips that support the back windows. This has occurred after the car been washed as it looks like staining from cleaning addit

Service

Because the price of the service was only given to me when I delivered the vehicle to the dealers on the day of the service.

Service

Only a small rectification

Service

Service advisor was very polite and professional, and my car was ready early which was unexpected.

Service

Friendly, professional and informative staff. Courtesy car was supplied. Car was cleaned and washed, excellent service. However it's very disappointing that the milage has dramatically changed to qualify for free service package hence the 4 out of 5.

Service

Disappointed I bought the car In December 2018 and it's still under warranty but this was my sixth visit back to get car seen to,but can't fault the service from the team

Service

Professional and friendly staff. Work carried out in quick time and thorough.

Service

Staff very accommodating, knowledgable, helpful, make you feel special.

Service

Completely satisfied. Nothing to complain about.

Service

My car was washed but there were large patches on the doors which were missed and scratches and swirls on the bonnet which I had to address. I would stipulate in future not to wash my car!!

Service

The sales team were very professional in their manner, and after sales back up was very helpful.

Sales

I did not buy the car it was a lease from motability

Sales

Friendly helpful staff who sorted out any problems/questions - whether personally or by phone.

Sales

There were no unexpected problems.

Sales

Excellent service

Sales

it all just happened.....

Sales

Purchased recently introduced facelift model X1. Some confusion over tyres (runflat or not), adaptive headlights, cd player and other items which appear to have been removed from pre facelift X line / M sport specification.

Sales

From the minute I spoke with George McLean the car salesman he took care of us and made sure everything was conducted in a very professional manor .

Sales
Thank you for your kind words, which I have passed on to George. Thank you for your business. Andy King Head of Business

I was superbly looked after from sales manager to product genius.

Sales

Nice product well presented by friendly staff

Sales

Faultless George & Barry were excellent and searched for particular specifications of vehicles that would be interesting to me.Car was handed over beautifully and the car genie was extremely helpful and patient. Thank you all at Harry Fairburn.