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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Efficiency of booking , carrying out , and diagnostic ability experienced at service

Service

helpful team. good advice, flexible with the need to reschedule and good price

Service

Well looked after by the admin team car was spotless and sanitised on return

Service

Always very polite and helpful, service done on time.

Service

Helpful friendly staff who kept me fully informed

Service

Was done quickly and on a Saturday which suited me well.

Service

The total experience was carried out in a professional and timely manner.

Service

Nothing was any hassle for the salesman and he was very helpful.

Service

Kept me up to date on repair and finished on time

Service

All good. Finished on time

Service

No issues from start to finish

Service

Lovely shop lovely consultants and management

Service

The girls at the desk were excellent

Service

Very thorough service. Liked the video inspection and explanation. Would have given 5 stars except the complimentary wash and vacuum left a couple of noticeable scratches on the bonnet , which thankfully I managed to remove with T cut.

Service

Couldn't have been easier

Service

Excellent from start to finish

Service

Excellent customer service from staff, always kept up to date with progress of work, customer car made available with no fuss which is important to me as a live a 100 mile round trip from the nearest BMW branch

Service

My service was on time and done properly. The staff were friendly. The cost of the service was appropriate for the work done.

Service

Service was carried out in a timely manner

Service

Everything was fine this time.

Service

The service I received was very good

Service

It was a tricky fix but the technicians were very helpful and knowledgeable.

Service

It was just for an MOT.

Service

The service girl was top

Service

Under these trying times everything went smoothly

Service

Given current restrictions it went ok

Service

Very friendly staff and kept Informed about progress of car

Service

Great service well looked after

Service

Great service, updated on status of car.

Service

Nothing wrong with the service however wish the Brake Fluid service could have been done at the same time as the Major Service just 3 months previously.

Service

It was a thorough job and reasonably priced

Service

Good welcome, felt at ease, Covid precautions all in place. Kept up to date with progress.

Service

Always kept up to date via telephone or video. Told what to look for / do rather than being charged for a simple fault that the customer can rectify.

Service

I was very pleased to get a video showing me what they were doing with my car

Service

Staff very helpful and communicated well

Sales

On first enquiry at end of October, Declan in sales gave us good advice as to which model of X3 would suit us best, and contacted us early November to advise potential delivery time. Spurred into action! Car delivered in perfect condition. Chuffed!

Sales

Delighted with my X3 and all the information given to me was excellent.

Sales

Excellent service in these tough times from sales man and general manager

Sales

George McLean our sales representative always goes the extra mile to make sure everything is well organized even in this difficult period we are going through at the moment with the COVID virus .

Sales

Salesman. Very efficient.

Sales

Slick

Sales

Service and communication was great through our process