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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service from the service team

Service

Good process (Covid management), clear communication and pleasant staff

Service

No problems

Service

Helpful and knowledgeable Service Adviser. (Caitlin O'Connor).

Service

The service was excellent and Caitlin and Connie from the service department are a credit to BMW.

Service

Was confident that all precautions were taken to have my car mot carried out and keep safe Staff helpful and friendly Ease of parking Car washed and shown out to car

Service

The service I received was competent, polite and professional

Service

Great staff, Siwar, Bilal and the young man that did my handover video were all very good

Service

I had a 120 mile trip to get the the dealership. The part for my X5 had not arrived, they organised a hire car for a week or so, just couldn't be more helpful.

Service

Required work all done in the required time.

Service

very satisfied,all went smoothly

Service

Perfect experience, could not have been more helpful or professional. They give you that warm feeling of knowing your car is in safe hands, from drop off to pick-up.

Service

No problems or no surprises.

Service

All relevant paperwork was ready on my arrival leading to a fast efficient service. I was given a time when it would be complete and the car was returned on time. The staff in the service reception were polite and professional and looked after me w

Service

Helpful staff

Service

Just top service all round

Service

Worst experience ever when dealing with a main dealer and absolutely no attempt to quell my outrage with them. They just do not seem to care.

Service

Only(very small niggle) is the car cleaning. My car is black so shows all the stains and it wasn't well washed, covered in water stains. Appreciate you must wash a lot of cars but rather it was not washed than done poorly.

Service

Staff are fabulous

Service

The dealership provided a check in facility online, including a video, ahead of my appointment, detailing the Covid-19 precautions. Actual check in was timeous, straightforward, the work and time window were explained, a courtesy car was ready to go.

Service

All fine and was impressed with the video when I got home. Very good idea. Staff very helpful.

Service

Every time I buy a vehicle from the Inverness franchise the service is always first class.

Service

Pleasant and knowledgeable staff

Service

Very attentive and Colin went out his way to help us. We were meant to be picking our car up on Saturday after only buying the car on Wednesday and we asked if we could change it to the Friday.

Sales

George McLean our sales consultant always delivers a good experience .

Sales

Good sales experience, very helpful approachable and good follow up for satisfaction

Sales

Courteous, knowledgeable and efficient staff. Good product at a reasonable price.

Sales

Knowledgeable staff.

Sales

Great experience

Sales

Excellent service from Harry Fairbairn Inverness.

Sales

Friendly efficient service ,

Sales

I don't feel valued as a customer. Received a phonemail on 14th at 1645 to tell me that they had received all my documents and it has been agreed that I will finally get my car on Monday 17th August. This purchase has lost its shine and excitement.