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ABOUT US Harry Fairbairn Inverness BMW

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Happy with the service, not overall happy with the car.

Service

I was kept up to date with everything that happened to my car.

Service

Staff are polite friendly and very efficient

Service

I see no point in delivering the car the day before for a 8 15 am start, only to find it was not ready at 2 30 PM eventually getting the car at 5 PM, Two year old car annual service

Service

Completely satisfied with the work done at the garage however there was communication issues between the booking line and the garage in that I rang a second time to book an MOT at the same time as my service but the garage did not receive the request

Service

It looks like the processes led to conflicts with telephone pairing, possibly with battery disconnection?

Service

Everything happened as the receptionist told me.

Service

Harry Fairbairn in Inverness fixed our car - as far as we know. To this day we have no idea what was wrong with it or what the repairs involved. They did arrange return of the car which was great.

Service

Attention to detail is very important to me and your staff certainly ticked all boxes.

Service

The branch helped out extremly when i swapped over my last car as i was in negative equity.

Service

Happy customer

Service

Carried out work on date booked. Provided loan car while awaiting part required.

Service

Dealt with the problem appropriately and subsequently the further problem for which they took responsibility, and provided transport during the time I was without the car.

Service

Made easy from start to finish.. friendly service

Service

Very helpful staff

Service

can assure you when I was looking to buy I had no problem getting a response to calls

Service

No problems this time but based on previous experience i can only give 3 stars.

Service

would have been better had my car been cleaned and valeted at last visit after paying over £600 to get a loose floor plug repair due to above mentioned water leak

Service

I was told the tyre replacement would be the same make and the same spec. When I collected the car 3 days later, the tyre was 9Y instead of 95W. I was told no problem, but since have discovered you should not mix different speeds on the same axle.

Service

Quick professional service and kept informed of what was happening.

Service

The service staff at Harry Fairbairn, Inverness are polite ,efficient. & very helpfull. Service & MOT carried out quickly & car returned when promised. 5 star service all round.

Service

Staff are all friendly and very helpful and nothing is a problem. They all know their stuff 10/10

Service

Car returned clean, with work completed

Service

Bearing mind prior comments no problems with actual service.

Service

excellent service

Service

Very easy to setup the appointment, they took the vehicle in right away when I arrived, kept me updated on progress and even though they could not fix the problem, the service video provided was useful in resolving my issue.

Service

Dropped the car off In the morning. It was serviced, cleaned, vacuumed and ready to collect at the agreed time.

Service

I would specifically like to thank Caitlin O'Connor who looked after me, from booking in my car for service, explaining everything, and also calling to let me know my car was ready to collect, and exactly at the prearranged time. 1st class service.

Service

Great service, really appreciate the car being cleaned inside and out. Only downside is the service is very expensive.

Service

Efforts

Service

No problems at all

Service

Always really good especially the service department

Service

Previous experience with this very knowledgeable and agreeable salesman. Test drive with no hassle

Service

Corinne and Caitlin are superb. They take an interest and communicate at every stage. Caitlin new I had a meeting in the afternoon and my car wouldn't be ready so extended my hire and phoned to let me know. Excellent customer focus.

Service

Very helpful

Service

Perfect from start to collection

Service

Kept in touch, all questions answered, friendly staff, service team and service manager kept me informed at all times

Service

When my car was booked in for a repair over a month in advance I asked for a curtosy vehicle and requested a manual vehicle On the day I arrived for the repair I was only offered a automatic vehicle which I refused to take

Service

I didn't receive a courtesy car during the recall.

Service

Completely satisfied with service I received.

Service

Friendly, clear and did what I asked. Great service

Service

No problems experienced

Service

Everything accomplished according to plan

Service

First dealings with service department and found them very pleasant and helpfol.

Service

A pleasant experience. Staff on the service desk were efficient and a pleasure to deal with.

Service

Dealing with customer service team that are known to us over the years, seeing familiar faces is always good and means staff retention is happening which is critical in happy teams offering the best service as it can make the difference.

Service

The staff were all very polite and was given a lift into town by a friendly driver.Lovely to get my car back cleaned inside and out.

Service

Disappointed they charge £15 for the courtesy vehicle.

Service

The people were very courteous,

Service

I have being treated very well and I received my car back quickly and clean

Service

See above

Service

Emergency repair completed satisfactorily but after paying £310 for work and parts I now face another bill for routine service.

Service

Excellent and friendly customer service

Service

Excellent

Sales

All very good, would have been 5stars but car could have been cleaner outside.

Sales

All of the people I dealt with were courteous, helpful and friendly.

Sales

Everything went very smoothly.

Sales

Everything went smoothly and car arrived when expected. Kept informed throughout the whole process.

Sales

From the moment we ordered the car until we took delivery of the vehicle we were treated very well by the salesman, George Maclean, who also give us regular updates

Sales

Very happy with our experience at BMW Centre. Declan talked us through all the technical aspects for the vehicle of our choice, and when the car arrived, on the due date, it was just as specified.

Sales

Everything satisfactory & only slight problem was followed up and resolved by a planned separate visit to the showroom.

Sales

Excellent service , well looked after