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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept me updated with the progress of the work

Service

Service department was excellent, courtesy car was ideal and the time for collection was advised promptly.

Service

What was required was carried out and I was supplied with a courtesy car.

Service

The video for the health check was very useful and the repair appears to have been done to my satisfaction.

Service

Friendly efficient customer service who had courtesy car ready for my busy day and kept informed of progress.

Service

Everything went as planned, courtesy car and timings. The video of my car was a boost! Joanne is brilliant.

Service

Friendly, efficient service

Service

Great service once again, no issues raised and all staff very friendly.

Service

Quick, polite and did what they promised on time and to budget. Can't ask for much more

Service

When I phoned to check if it was ready to collect they were very helpful.

Service

They did what was promised

Service

Video downloaded to my I pad was helpful and allowed me to see what had been done and the advice given was easy to understand.c

Service

As before all aspects of the day were covered by the professional staff.

Service

Great communication from the service department throughout

Service

Very satisfied. Connie & Kaitlyn were very helpful & professional, especially due to the situation we are in at the moment.

Service

micro filter renewed quickly

Service

A good service and updates on vehicle repair.

Service

Very good service and helpful

Service

Kept me updated with what was going on and also arranged a courtesy car for me to use.

Service

It's always a pleasure to deal with the girls in the service reception. Very friendly, but still professional

Service

Everything done correctly and punctual

Service

Super friendly and efficient staff.

Service

Although I have dealt with this dealership many times before, this was the first time I had the privilege of dealing with Siwar Louati. She was absolutely first class and extremely professional. Even in these very difficult times, very helpful.

Sales

Siwar give me the answers I wanted and am really happy

Sales

Arron the sales rep was efficient, helpful and courteous at all times

Sales

Was particularly pleased with the communication from BMW Inverness sales staff. A phone call goes a long way to make the experience personal.

Sales

Very helpful

Sales

Given covid things were different which was to be expected but smooth process

Sales

The salesman was very efficient and professional and explained everything in an easy to understand manner.

Sales

Service was good. I was allowed to take time with my decisions without being pushed or pressurised

Sales

excellent service and advice, especially from Carol Farquhar, throughout selection, order details & delivery. Ensured that customer requirements were met.

Sales

The product consultant was excellent

Sales

Friendly and knowledgeable staff

Sales

I live more than 100 miles from the dealership and they were very efficient in dealing with me and my purchase