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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service advisor was very polite and professional, and my car was ready early which was unexpected.

Service

Because the price of the service was only given to me when I delivered the vehicle to the dealers on the day of the service.

Service

Only a small rectification

Service

Friendly, professional and informative staff. Courtesy car was supplied. Car was cleaned and washed, excellent service. However it's very disappointing that the milage has dramatically changed to qualify for free service package hence the 4 out of 5.

Service

Disappointed I bought the car In December 2018 and it's still under warranty but this was my sixth visit back to get car seen to,but can't fault the service from the team

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Professional and friendly staff. Work carried out in quick time and thorough.

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Staff very accommodating, knowledgable, helpful, make you feel special.

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Completely satisfied. Nothing to complain about.

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My car was washed but there were large patches on the doors which were missed and scratches and swirls on the bonnet which I had to address. I would stipulate in future not to wash my car!!

Service

Very helpful when I was nervous taking out a top class courtesy car. I decided to wait for the service. And they moved forward the service of my car.

Service

Booked in with the service staff who explained the recall to a high degree

Service

Recent service was completed and appeared to be ok. However my main gripe is the car has been in to your vehicle servicing on 5 separate occasions to fix a noisy heater/air con fan motor which is not been successful as it is still emitting a noise.

Service

Apart from having to wait some time for a service when having had a recall on my X3, I would still say I am happy with the service provided.

Service

Connie was great looked after everything thanks

Service

1. Not being acknowledged when arrive at service point. 2 Queing with others and not being acknowledged 3. Having to wait more than 15-20 mins for a lift home/ or to work despite agreeing need for this and time of dropping off car.

Service

My car had a potential issue that it was recalled for. It was resolved satisfactorily and the car was cleaned up too ! I was picked by a driver in an i3 which was interesting. He was a good source of information and it was a good demo of the car !

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Efficient customer service.

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Vehicle was ready when they said, car clean and work completed.

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Could not find fault.

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Quick, no nonsense, going the extra mile !! Very satisfied !!

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Again, not happy with how I haven't heard anything about my alloy

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Great service

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Car dropped off, courtesy car ready - as expected, no issues.

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No problems at all professional, timely service.

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Always very courteous and provided a very nice car while ours was with them. Collected a nice clean x3.

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Repairs were carried out successfully first time.

Service

Service department experience extremely poor. Would prefer not to use them in future. Very unwelcoming, waited almost an hour for a courtesy car as it was dirty, and the member of staff appeared to have a attitude with us.

Service

Professional, courteous, friendly, warm customer oriented team

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Serviced on time when they said it would

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Answers as above...was booked in for service....travelled 39 miles to find out service cancelled for that day n had to re book. No phone call etc so wasted journey and and day off work unnecessary

Service

The recall work was done quickly but a health check showed tyre wear at the edges of the fronts so I asked them to replace them after they reduced their original quote to a more typical figure. One of the valves was faulty and it took a week to fix.

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My problem was resolved and the whole experience was made tolerable by the professional staff and the general appearance of he showroom

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They didn't tell me how bad my tyre thread is and just told me everything Is okay .I have went to other BMW specialist and they have said how badly charged I was and that how they should have told me that tyres can only last certain amount of miles

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Happy with the service, not overall happy with the car.

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Staff are polite friendly and very efficient

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I was kept up to date with everything that happened to my car.

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I see no point in delivering the car the day before for a 8 15 am start, only to find it was not ready at 2 30 PM eventually getting the car at 5 PM, Two year old car annual service

Service

Completely satisfied with the work done at the garage however there was communication issues between the booking line and the garage in that I rang a second time to book an MOT at the same time as my service but the garage did not receive the request

Service

It looks like the processes led to conflicts with telephone pairing, possibly with battery disconnection?

Service

Everything happened as the receptionist told me.

Service

Harry Fairbairn in Inverness fixed our car - as far as we know. To this day we have no idea what was wrong with it or what the repairs involved. They did arrange return of the car which was great.

Service

Attention to detail is very important to me and your staff certainly ticked all boxes.

Service

The branch helped out extremly when i swapped over my last car as i was in negative equity.

Service

Dealt with the problem appropriately and subsequently the further problem for which they took responsibility, and provided transport during the time I was without the car.

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Carried out work on date booked. Provided loan car while awaiting part required.

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Happy customer

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Made easy from start to finish.. friendly service

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Very helpful staff

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can assure you when I was looking to buy I had no problem getting a response to calls

Service

No problems this time but based on previous experience i can only give 3 stars.

Service

I was told the tyre replacement would be the same make and the same spec. When I collected the car 3 days later, the tyre was 9Y instead of 95W. I was told no problem, but since have discovered you should not mix different speeds on the same axle.

Service

would have been better had my car been cleaned and valeted at last visit after paying over £600 to get a loose floor plug repair due to above mentioned water leak

Service

Nice product well presented by friendly staff

Sales

Faultless George & Barry were excellent and searched for particular specifications of vehicles that would be interesting to me.Car was handed over beautifully and the car genie was extremely helpful and patient. Thank you all at Harry Fairburn.

Sales

Friendly knowledgable staff, easy to contact and available to answer any queries

Sales

Nothing was an issue

Sales

Happy with the delivery however the week delay was annoying, understandable due to the location however

Sales

Declan was knowledgeable and attentive as a consultant. The product Genies (Skye and ?? - sorry he did introduce himself) were also helpful and knowledgeable. The whole team were courteous and attentive, taking pride in what they did

Sales

The whole process of ordering and purchasing a new car was very straight forward

Sales

Brillant straightforward and easy service from Harry Fairburn Inverness, all of the team very professional and personable.

Sales

Siwar was lovely, talked me through everything and made sure I understood. It was also a quick and smooth handover.

Sales

Excellent

Sales

All very good, would have been 5stars but car could have been cleaner outside.