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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Reception and service agent was good but car not ready at estimated time and had no update to say so. Brake fluid indicator light still on when car picked up (this is what it went in for) had to advise reception. Did deal with it quickly and got iT

Service

From the minute you phone or enter the show room the customer is treated as an individual, professionally and with respect.One can tell that the staff and processes in place are slick and well established

Service

The service reception was efficient and straightforward. The vehicle was ready for collection at the time stated and there were no difficulties or problems. The vehicle was also nicely cleaned for my collection.

Service

good customer care

Service

Only downside was a bit of a wait for staff to locate a courtesy car for me to use.

Service

Nice friendly welcome upon arrival. Tea / coffee soft drinks available, comfortable seating area. Courtesy lift in and out of inverness.

Service

All problems were explained by staff in a pleasant manner

Service

Was told tyres needed attention arranged for new tyres to be fitted and was told by the company that the tyres didn’t need done showed my husband their readings which were different from bmw

Service

Yep overall very good.

Service

The service centre are extremely slow in processing waiting clients. 3 girls in the office and only one appears to be working.

Service

Friendly helpful staff and car car returned fully valetted.

Service

My last visit was ok and the issue was rectified promptly. I have had a few issues after first getting my car which I spoke to about with the manager and they helped me sort some issues I had with the car.

Service

Efficient and service carried out well within time scale given, and informed by phone as soon as ready for collection. Appreciated the offer of a lift into Inverness while service being carried out.

Service

Helpful, freindly, efficient, nice loan car. It was a bit of a pain at first getting through the phone system until one of the staff told me to ask directly for inverness. Easy after that.

Service

kept informed with the vehicles progress throughout the service.

Service

Really good experience, well looked after from start to finish

Service

Car returned cleaned, service work complete

Service

car not washed

Service

Happy with the service.

Service

I have found them helpful and take the time to explain what is being done

Service

yty

Service

It’s was good apart from I booked a time and was told the time was only advisory. That said when I told them I had an appointment they pulled out the stops and got me the car.

Service

Did what was required

Service

I did ask for a rattle at the front of my car to be checked out but got no feedback afterwards

Service

kept in the loop and very accommodating personnel.

Service

Would have been 5 stars but car was not washed before return

Service

Friendly, efficient and knowledgeable service. Contacted prior to the date and then kept up to date on progress.

Service

Helpful service staff

Service

Had to return the car to have some paint work damage repaired but resolved very satisfactory and with good service

Service

Very helpful staff, nothing was too much trouble, everyone from the reception to the general manager contributed to making the experience great.

Sales

George sorted every thing out so well

Sales

My experience at the Harry Fairbairn BMW Centre was completely satisfactory. The showroom is superb with excellent facilities and all personnel I dealt with were helpful and thoroughly professional.

Sales

No problems