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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All good. Finished on time

Service

No issues from start to finish

Service

Lovely shop lovely consultants and management

Service

The girls at the desk were excellent

Service

Very thorough service. Liked the video inspection and explanation. Would have given 5 stars except the complimentary wash and vacuum left a couple of noticeable scratches on the bonnet , which thankfully I managed to remove with T cut.

Service

Couldn't have been easier

Service

Excellent from start to finish

Service

Excellent customer service from staff, always kept up to date with progress of work, customer car made available with no fuss which is important to me as a live a 100 mile round trip from the nearest BMW branch

Service

My service was on time and done properly. The staff were friendly. The cost of the service was appropriate for the work done.

Service

Service was carried out in a timely manner

Service

Everything was fine this time.

Service

It was just for an MOT.

Service

It was a tricky fix but the technicians were very helpful and knowledgeable.

Service

The service I received was very good

Service

The service girl was top

Service

Given current restrictions it went ok

Service

Under these trying times everything went smoothly

Service

Very friendly staff and kept Informed about progress of car

Service

Great service well looked after

Service

Great service, updated on status of car.

Service

Nothing wrong with the service however wish the Brake Fluid service could have been done at the same time as the Major Service just 3 months previously.

Service

It was a thorough job and reasonably priced

Service

Good welcome, felt at ease, Covid precautions all in place. Kept up to date with progress.

Service

I was very pleased to get a video showing me what they were doing with my car

Service

Always kept up to date via telephone or video. Told what to look for / do rather than being charged for a simple fault that the customer can rectify.

Service

Very accommodating service.

Service

Very good

Service

All went according to plan, staff very professional and helpful

Service

I have had an issue with my rear light which I would have liked to discuss. Unfortunately we were tight in time so had to leave but I would have like to have spoken to someone regarding this if possible.

Service

Car was needing parts that the dealer didn't have in stock so I was contacted about this and arranged a new time to pick car up.

Service

As above

Service

Efficient and professional.

Service

Customer service was excellent.

Service

Car was booked in and details of what was required was well surveyed on phone. Dropping off car was easy as was parking and a nice loan car was waiting for me. The job was completed well and on time and I was appraised of the work done.

Service

Courtesy car came with fuel in reserve.

Service

On first enquiry at end of October, Declan in sales gave us good advice as to which model of X3 would suit us best, and contacted us early November to advise potential delivery time. Spurred into action! Car delivered in perfect condition. Chuffed!

Sales

Delighted with my X3 and all the information given to me was excellent.

Sales

Excellent service in these tough times from sales man and general manager

Sales

George McLean our sales representative always goes the extra mile to make sure everything is well organized even in this difficult period we are going through at the moment with the COVID virus .

Sales

Salesman. Very efficient.

Sales

Slick

Sales

Service and communication was great through our process

Sales

I was satisfied because all I had to do was tell the salesman what type of car I was looking for within my budget, he did the rest