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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good all round service although when the car was in a few weeks previously for a breakdown repair I got sent a video showing a general health check (tyre wear etc). I didn’t get this for this service but perhaps it was too soon after the first one?

Service

Great staff and service but far too expensive.

Service

Job done quickly and cleanly - car washed & valeted to very high standard, staff very friendly and helpful, lift to and from shopping centre allowed my wife and I to make best use of the time while work carried out.

Service

because the original problem (poor cold starting) has NOT been dealt with!

Service

Car was serviced quickly, the customer service was excellent with support to get my phone blue-toothed .The car was cleaned and well serviced.I was texted the da6 before to remond me of the service date and called and texted when the ca was ready

Service

Service adviser was very polite and helpfulThe Technician was very nice, professional and knowledgeable

Service

Very helpful

Service

The problem with my car was fixed

Service

They were short of a filter and now I have to make another visit to have it fitted when it arrives. It means another 100 mile round trip for me.

Service

Service adviser was very helpful from start to finish

Service

very smooth and eficient

Service

They were efficient and very friendly.

Service

Unable to give equal size car for courteous car. After requesting on booking and on reminder phone call

Service

As above , everything was done as it should, no negative issues

Service

Friendly and well-informed staff who kept me up to date on my car as it was in with the servicing department.

Service

A fault was found during the service but we were not notified or sent video which highlighted an issue. The issue should have been fixed under warranty and had to be returned to the store after it had been identified at a subsequent MOT

Service

Service advisors are sometimes not best placed to answer any questions about work being carried on on vehicle. They provide a buffer between you and the mechanic/technician performing work on your car.

Service

After poor service from first visit where requested support was not completed a call with the service manager and a second visit to garage resolved all the issues and improved communications.

Service

Seamless, friendly, professional service

Service

Work completed very satisfactorily on the day, but that was four weeks and an abortive visit after the initial request for investigation was made.

Service

staff at service dept very helpful

Service

As I said before quick and curtious

Service

As stated Connie is always VERY helpful.

Service

Friendly professional competent - what more do I want!

Service

We only put down a Fairly satisfied because it took a few weeks to get the repair carried out after the fault was diagnosed .

Service

Service was completed within the specified time and a full report given of the remedial work required.

Service

Very efficient great communication

Service

Car returned promptly but same fault recurred within 24 hours

Service

Apart from the marketing nonsense mentioned above the staff were very courteous and at least I got my damaged windscreen wiper blades replaced.

Service

Very easy visit. All the staff were lovely.

Service

I had to wait three hours for the work to be carried out which was explained to me on arrival. I was offered a car or a lift into the city but declined the offer. I was quite happy to remain in the comfort of the waiting area enjoying the facilities.

Service

Job done in good time and keep informed on progress

Service

Requested front passenger side wheel bearing check due to noise, when called regarding service due, no mention during report or collection.

Service

Repair undertaken swiftly and under warranty. Car clean when collected. Would’ve been nice if it was defrosted though

Service

In all instances the need for continued improvement should be the way forward for a progressive business.

Service

Dealt with issue effectively and efficiently.

Service

Gordon was able to get a vehicle to absolutely suit my needs.

Service

The hire car was the highlight to be honest as it was better than the car I put into service! But the overall experience was enjoyable and staff made you feel welcomed.

Service

Regular correspondence with progress.

Service

Car fixed without any problem

Service

Check in slick car ready at the time quoted. Exit was equally quick. Good communications.

Service

Very helpful

Service

To a degree met my expectations. Would have preferred a more sympathetic ear about the horn not working in a relatively new car rather than just being offered a price to fix it.

Service

Friendly staff and informative, quick to greet and deal other you

Service

Was very satisfied by my visit, all went well

Service

They kept me updated throughout

Service

Very helpful, keeping me updated by video on my service, explaining everything that was found

Service

See above, arrogant staff zero listening, zero interest in customer, couldn’t get rid fast enough. Branch manager next to useless stood like a spare part watching.

Service

I had initially approached them to arrange an MOT but I was told that they couldn't do it until 06/10/2018 (it had to be done by 28/09/2018) but they put me in touch with another company. We later arranged for the service to be done on 06/10/2018

Service

All the service work required and associated costs were explained beforehand. The in-house driver returned me to my hotel. The car was washed and hoovered for collection. The bill details all the work done.

Service

Always welcoming,

Service

Well looked after. Excellent service made to feel very welcome.

Sales

We have returned to Harry Fairbairn for the third time.

Sales

100% every step

Sales

There were absolutely no issues.

Sales

Amazing service. Helpful and friendly staff. Would definitely use again. They didn't mind filling the car up for me prior to handover, when given car they gave a very good show round and explained all features and controls which was really helpful.

Sales

Compared to other showrooms and manufacturers, you would find it hard to put BMW anywhere bur first for customer service

Sales

Could not fault one thing . Customer service second to none. Wonderful sales controller whom I would highly recommend.

Sales

My salesman George Mclean was very good and knowledgeable we had a deal done in less than an hour .

Sales

ALL STAFF VERY ATTENTIVE AND THEY WELCOMED MY DOG WHICH IS VERY IMPORTANT TO ME.

Sales

good attention. not hard sell but listened to needs.

Sales

Great service from first contact to delivery of vehicle.

Sales

The aspects of the car and arrangements were explained very clearly and I was made to feel as an important customer.