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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Completely satisfied with helpful advice on when I needed my next service. I also appreciated the BMW report that shows historic data collected, I assume, from GPS.

Service

As above the helpfulness of all the staff, the knowledge they have of the cars etc.

Service

Perfectly happy with the whole service experience. Staff were helpful a special thanks to Caitlin O'Connor who is a credit to your company

Service

I couldent ask for any more I very rarely give full marks If I cant find a falt I have to

Service

Did what I wanted when they said they would

Service

Everyone was really helpful and my business went very smoothly

Service

Had to wait 3 weeks to get car in for something which should have been done before car was returned

Service

Works well every time - courtesy lift home etc, good reception and services

Service

They did everything they said they would

Service

As above.

Service

The car has been in twice to rectify, (amongst others), to have a noisy heater blower resolved, but this has not being successful. The vehicle is booked in on the 20 May 19 to have a third bite at the cherry !

Service

Inside dirtier than went it went in, dirt on the carpets, mats replaced dirty and wet onto the carpets, marks left on passenger seat, steering wheel and driver's door window where it had been touched with wet hands. Query about oil level not answered

Service

Faultless from start to finish, the service provided by the service team and Service Advisor Joanne Hornsby was first class

Service

Nice facilities

Service

Reception staff were very pleasant and efficient. Very disappointed that every time I start my car, the tyre pressure warning light comes on showing that the tyres are under inflated. Tyre pressures are obviously not checked during service and reset.

Service

Sales team well versed.

Service

Good service

Service

Kept up to date before and after service. I asked if car could be ready earlier than they had stated due to an important appointment. It was ready even earlier than I had asked, washed and vacuumed.

Service

Service done without problem, but unable to fine reason for random non-function of adaptive cruise control.

Service

I made the appointment through your call centre in Glasgow - they called me and initially was going to Irvine but cancelled via the same and changed to Inverness. Today I received a text from Irvine about my appointment tomorrow! Call centre issue!

Service

Fantastic

Service

Because i was looked after while my car was in for service.

Service

External area the only problem, not user friendly.

Service

From reception to handback the process is professionally done with an explanation of what is happening.

Service

Car developed a 'judder/hesitation' at a certain throttle position. Visited dealer to report problem but they couldn't do the warranty work for over 3 weeks due to recall work. Repair was carried out OK (EGR valve fault) and the car now works fine.

Service

Work was carried out quickly and efficiently. A noise issue was re-checked with a technician in the car with me on a road test and a an explanation was given.

Service

Whole process was very easy

Service

Dissapointed that I had to replace front brakes, discs etc on a car less than 2 years old and only 12000 miles..

Service

Excellent service from the team , updates regulary via phone calls.

Service

booking my car in for a routine service, I gave my car registration and the exact car mileage, and she said the service cost would be 341pounds But called me later asking for more money, they said had made a mistake and asked for another 160pounds

Service

As above look forward to seeing new showroom in completed state

Service

The service staff at Inverness are always professional and pleasant, everything was fine

Service

Work was done as booked and I was able to avail myself of showroom facilities whilst work was carried out

Service

Great, friendly staff. Gave me the expected price for the service up front.

Service

Service adviser Caitlin was very helpful and made the hole experience very easy and simple process

Service

Always a good service and friendly staff.

Service

The staff there cannot do enough for me whenever I visit. Stand out staff members are Gordon (sales) Connie and Joanne (servicing).

Service

No reflection on service staff. No physical evidence provided to back up analysis of problems.

Service

Made to feel a valued customer. Its a pleasant experience with the service representatives at thd dealership. They are exceptionally good at what they do.

Service

Prompt and efficient

Service

Attention to detail and first class support

Service

There was an error with our booking but it was rectified efficiently by Connie who was great

Service

As above, its all about the quality of the people who are employed at HF, especially the girls in the service department, and there commitment to customer care.

Service

Everything done as said

Service

The whole process was frustrating and we spent a long time on the phone explaining time and again the same things to different people who always failed to call back when promised We live in a remote area but no hire car was arranged despite requests

Service

Easy to book and received a reminder prior to the service date. All concerns were addressed and dealt with. Was offered a lift to work, and kept informed the whole time they had the car. On collection the car was spotless inside and out.

Service

The staff are helpfull and friendly, my car was completed on time and valeted for collection.

Service

We were kept informed at every stage and our sales executive was fantastic

Sales

Harry Fairbairn, Inverness (previously Calterdon) impressed me the first time I used the dealership (2010), with friendly, professional attention, advice, and service. All members of staff, from directors, sales team, and trainees are excellent.

Sales

Swar very helpful

Sales

Very friendly and helpful staff. I have been in many times and they have always been very helpful. They were very quick at bringing the car up from another garage and helped get me the car exactly that I wanted

Sales

The dealer is a two hour drive from home. The car was ready at the agreed time and the contact at the dealer available on my arrival. BMW Genius explanation of the technology and functions was execellent.

Sales

Staff were polite, knowledgeable, good aftersales service

Sales

car was two weeks late for delivery.

Sales

Everything was handled professionally with no fuss... Just the way I like it

Sales

Professional, knowledgeable and friendly

Sales

Siwar was always prompt for appointments and I felt a valued customer. She answered all my questions and provided me with all the information I needed and took the time to explain everything to me. She provided me with great customer service

Sales

As above, person should be at the reception at all times. I went from Mercedes to BMW and to be honest, the Mercedes welcome experience is much better and their atmosphere is much more friendly/welcoming.

Sales

The whole process was stress free and ran very smoothly.

Sales

I had excellent attention from the salesman