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Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.
Work was done as booked and I was able to avail myself of showroom facilities whilst work was carried out
Great, friendly staff. Gave me the expected price for the service up front.
Always a good service and friendly staff.
Service adviser Caitlin was very helpful and made the hole experience very easy and simple process
The staff there cannot do enough for me whenever I visit. Stand out staff members are Gordon (sales) Connie and Joanne (servicing).
No reflection on service staff. No physical evidence provided to back up analysis of problems.
Prompt and efficient
Made to feel a valued customer. Its a pleasant experience with the service representatives at thd dealership. They are exceptionally good at what they do.
Attention to detail and first class support
There was an error with our booking but it was rectified efficiently by Connie who was great
As above, its all about the quality of the people who are employed at HF, especially the girls in the service department, and there commitment to customer care.
Everything done as said
The whole process was frustrating and we spent a long time on the phone explaining time and again the same things to different people who always failed to call back when promised We live in a remote area but no hire car was arranged despite requests
The staff are helpfull and friendly, my car was completed on time and valeted for collection.
Easy to book and received a reminder prior to the service date. All concerns were addressed and dealt with. Was offered a lift to work, and kept informed the whole time they had the car. On collection the car was spotless inside and out.
Was told in November that my alloy wheels issue (failed lacquer) would be covered by warrenty. Took the car back in January to be informed that the warrenty did not cover this. Disappointed.
Excellent interaction with the sales team. in particular Gordon Donaldson who was courteous and helpful throughout the whole process.
Good device, polite and on time.
Was kept informed at all times
My car went in for an MOT immediately before I embarked for a winter break. I collected the car after the MOT and drove and left it for 4 weeks before starting it again to be presented with 2 warnings.
Friendly staff and extermly helpful. If they keep this up i will always be renewing my car with bmw
The service was carried out as expected but it was rather expensive (£320 for an oil service with pollen filter). The reception were great and kept me fully informed. However the Screen wash froze the next morning, so can only assume watery & cheap.
Easy check in, cost reasonable and car ready when estimated at start of the day.
Garage staff were helpful
The promised telephone update to advise the length of time the vehicle would be required for the arrival of spares etc., did not occur, resulting in the necessity of my return to the dealership to obtain the information. No further comment!
no issues, quick and car cleaned.
Service went smoothly and within the allotted timescale
Very pleased with Harry Fairbain, friendly, on time, comfortable seating while waiting, not overpriced and good coffee!
I have been a longterm customer of BMW Inverness and as always I was given first class service. On this occasion my visit was managed by Connie Mackinnon. As always her attention to detail was excellent and made me feel like a valued customer.
They were very helpful and good to deal with.
Staff very professonal
Good all round service although when the car was in a few weeks previously for a breakdown repair I got sent a video showing a general health check (tyre wear etc). I didnt get this for this service but perhaps it was too soon after the first one?
Great staff and service but far too expensive.
Job done quickly and cleanly - car washed & valeted to very high standard, staff very friendly and helpful, lift to and from shopping centre allowed my wife and I to make best use of the time while work carried out.
because the original problem (poor cold starting) has NOT been dealt with!
Car was serviced quickly, the customer service was excellent with support to get my phone blue-toothed .The car was cleaned and well serviced.I was texted the da6 before to remond me of the service date and called and texted when the ca was ready
Service adviser was very polite and helpfulThe Technician was very nice, professional and knowledgeable
As above, person should be at the reception at all times. I went from Mercedes to BMW and to be honest, the Mercedes welcome experience is much better and their atmosphere is much more friendly/welcoming.
The whole process was stress free and ran very smoothly.
I had excellent attention from the salesman
as above, prompt and efficient with care delivery
Communication and information was relayed excellently and no stone was left upturned to make sure every little detail was misunderstood
Very helpful, efficient and friendly
Because I am happy. Look at your own question
Very satisfied with the service we receive in our local centre in Inverness.
At Inverness, they picked me from the airport. They were very attentive. I loved it in Harry Fairbairn
Smooth process from sales executive George MacLean.
Well looked after. Excellent service made to feel very welcome.