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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tyres were at wrong pressures

Service

Staff were very nice but items stated above were disappointing

Service

Staff are great but the car isn't being looked after as well as I'd like.

Service

Excellent service from start to finish - reasonable price quoted, final invoice price a little less than quote, vehicle ready sooner than quoted and excellent valet clean

Service

good service but ordered the wrong part initially which delayed the pick-up, however, the car provided was a 5 series so no problems.

Service

work was excellent

Service

The level of service I received from Caitlin was fantastic..from check in to returning my car. Can not fault it.

Service

A software update lasted 10 hours. This negated the expensive fast service and cost my wife five hours causing an appointment to be missed. This caused a delay the next day and a late arrival in the South of England.

Service

Always receive a warm welcome from the service reception team. Kept well informed of progress and any issues

Service

All round good service although the valet was not up to their usual standard after my service.

Service

Wasnt confident in BMW service because of above. Waited nearly an hour to get a lift into town ... pickup was fine as on time.

Service

Provided everything that I needed.

Service

Staff available to drive me home and to deliver car after service

Service

I noticed a knocking from suspension when i bought the car but when i had it inspected they tell me they found nothing. I still hear the noise getting worse all the time , also the car wanders on the road from time to time. Waiting for it to develop:

Service

Everything completed timeously and to good standRd

Service

Job done as expected but pricey

Service

Warranty work on vehicle not completed resulting on a further visit being programmed for 17/10/19. Faults not repaired due to short time left for service due to late start by garage and no account seeming to be taken of time needed to do the work.

Service

Very good service

Service

Professional, courteous and very helpful.

Service

They staff are rude and unhelpful they do not keep you up to date with what is happening with your car and like I said above they have damaged both mine and my wives car and refused to fix both. If I could out 0 stars I would.

Service

Service carried out as agreed and to the estimate provided. Car nicely washed and vacuumed. Given a lift home and collected later.

Service

Happy with the service I received

Service

Very friendly and helpful staff. Only niggle was that over an hour after we had been informed that the service had been completed the car had still not been cleaned resulting in a wait of about half an hour after we arrived for collection.

Service

Excellent job carried out with excellent customer service.

Service

All seemed OK and BMW very kindly washed my vehicle however, there is stains/blemishes on the narrow black pillars/upright strips that support the back windows. This has occurred after the car been washed as it looks like staining from cleaning addit

Service

Only a small rectification

Service

Service advisor was very polite and professional, and my car was ready early which was unexpected.

Service

Because the price of the service was only given to me when I delivered the vehicle to the dealers on the day of the service.

Service

Friendly, professional and informative staff. Courtesy car was supplied. Car was cleaned and washed, excellent service. However it's very disappointing that the milage has dramatically changed to qualify for free service package hence the 4 out of 5.

Service

Professional and friendly staff. Work carried out in quick time and thorough.

Service

Disappointed I bought the car In December 2018 and it's still under warranty but this was my sixth visit back to get car seen to,but can't fault the service from the team

Service

Staff very accommodating, knowledgable, helpful, make you feel special.

Service

Completely satisfied. Nothing to complain about.

Service

My car was washed but there were large patches on the doors which were missed and scratches and swirls on the bonnet which I had to address. I would stipulate in future not to wash my car!!

Service

Very helpful when I was nervous taking out a top class courtesy car. I decided to wait for the service. And they moved forward the service of my car.

Service

Booked in with the service staff who explained the recall to a high degree

Service

Recent service was completed and appeared to be ok. However my main gripe is the car has been in to your vehicle servicing on 5 separate occasions to fix a noisy heater/air con fan motor which is not been successful as it is still emitting a noise.

Service

Apart from having to wait some time for a service when having had a recall on my X3, I would still say I am happy with the service provided.

Service

Connie was great looked after everything thanks

Service

1. Not being acknowledged when arrive at service point. 2 Queing with others and not being acknowledged 3. Having to wait more than 15-20 mins for a lift home/ or to work despite agreeing need for this and time of dropping off car.

Service

My car had a potential issue that it was recalled for. It was resolved satisfactorily and the car was cleaned up too ! I was picked by a driver in an i3 which was interesting. He was a good source of information and it was a good demo of the car !

Service

Vehicle was ready when they said, car clean and work completed.

Service

Efficient customer service.

Service

Could not find fault.

Service

Quick, no nonsense, going the extra mile !! Very satisfied !!

Service

Again, not happy with how I haven't heard anything about my alloy

Service

Great service

Service

No problems at all professional, timely service.

Service

Car dropped off, courtesy car ready - as expected, no issues.

Service

Always very courteous and provided a very nice car while ours was with them. Collected a nice clean x3.

Service

Repairs were carried out successfully first time.

Service

There were no unexpected problems.

Sales

Purchased recently introduced facelift model X1. Some confusion over tyres (runflat or not), adaptive headlights, cd player and other items which appear to have been removed from pre facelift X line / M sport specification.

Sales

it all just happened.....

Sales

From the minute I spoke with George McLean the car salesman he took care of us and made sure everything was conducted in a very professional manor .

Sales
Thank you for your kind words, which I have passed on to George. Thank you for your business. Andy King Head of Business

I was superbly looked after from sales manager to product genius.

Sales

Nice product well presented by friendly staff

Sales

Faultless George & Barry were excellent and searched for particular specifications of vehicles that would be interesting to me.Car was handed over beautifully and the car genie was extremely helpful and patient. Thank you all at Harry Fairburn.

Sales

Friendly knowledgable staff, easy to contact and available to answer any queries

Sales

Nothing was an issue

Sales

Happy with the delivery however the week delay was annoying, understandable due to the location however

Sales

Declan was knowledgeable and attentive as a consultant. The product Genies (Skye and ?? - sorry he did introduce himself) were also helpful and knowledgeable. The whole team were courteous and attentive, taking pride in what they did

Sales

The whole process of ordering and purchasing a new car was very straight forward