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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good friendly staff, everything explained.

Service

Pleased with the video sent to my phone from the technician which lets you feel that the workshop is not forbidden territory.

Service

Problem was solved very quickly

Service

I have based this on my previous experiences from other manufacturers

Service

Excelllent service

Service

Managed to book the car in quickly at a date and time that suited me. Staff were very helpful especially Connie MacKinnon who was my service agent. Courtesy car was good though lacked fuel. My car fixed in less time than expected & cleaned well.

Service

There was an issue with my brakes. Their schedule was fully booked for a month but they managed to get the parts and the extra work done in a few days whilst I made use of a very good courtesy car.

Service

Car promptly serviced and made ready

Service

Good prompt servicing and well informed staff.Nice comfortable waiting area and great courtesy car service totown centre.

Service

I had no problems with the service I received. Lovely comfortable service area. Great Staff! The staff

Service

My advisor helped me in anyway she could

Service

Don't usually get the car back within the time given at the start

Service

Can't overstate how professional and welcoming the service reception was.

Service

It was a warranty repair. Done efficiently but could have done with more information about the progress of the repair.

Service

Very happy with all visits to the department.

Service

Usual high standard

Service

My car was uplifted from home by a transporter company. The problem was resolved abc then my car was returned by transporter. I had the use of a rental vehicle so there was absolutely no inconvenience to me

Service

Friendly staff, prompt return of vehicle and cleaned inside and outside

Service

Although, once again, I had to phone and make the appointment. I would have thought the centre would contact me a month or so in advance to remind me!

Service

Service was very good, professional and pleasant service people, and delivered within the time we agreed.

Service

Joanne was absolutely fantastic. Nothing was to much trouble and she was very friendly polite and informative. I'm sure she's a valued member of your staff.

Service

Contacted Service @ Harry Fairbairn, as I was experiencing an intermittent engine misfire. I was informed I had to contact BMW Assistance myself, as the vehicle would require uplifting to their premises, for repair - unnecessary as car was driveable?

Service

So much more pleasant and relaxed than Coopers Cobham. Booking was easy with lots of appointments available, not like Coopers Cobham. Parking upon arrival was plentiful and easy, not like Cooper Cobham. Personal service a priority not like Coopers..

Service

No problems

Service

Staff very friendly, Accurate estimate on the time frame for the work,However this is was the second attempt to get the work completed, was advised prior to the original appointment that the parts required would not be available so had to re-book

Service

Totally satisfied. Reception staff particularly friendly and always smiling and can't do enough to make you feel at home whilst there. Particularly like the video sent from the workshop technicians showing you the car whilst being serviced.

Service

I was surprised that, although I had reported a whine and slight vibration the vehicle passed the MOT test. It was only after querying this and reiterating the fact, that a rear wheel bearing was changed.

Service

I am satisfiesd query and service was dealt with as I expected

Service

All aspects of the service experience were excellent

Service

Whilst travelling in the Scottish Highlands we had reason to call BMW Breakdown. Over a 3-week period the car went into Fairbairns 3 times and I am still not totally convinced that the problem has been rectified.

Service

I WAS PLEASED WITH THE SERVICE I RECEIVED AT HARRY FAIRBAIRNTHE COURTESY CAR WAS EXCELLENTTHE GIRLS ON THE SERVICE RECEPTION WERE VERY NICE.

Service

Good service

Service

Fast responsive service

Service

It took andrew time to find th right car for me... to an easy task but nothing was too much trouble for him.

Service

I had a long wait on the day plus additional work was required adding to the wait. When I left the service warning light was on for 3100 miles due to Brake pads I was told. I was informed this wouldn't be done on a Saturday when I asked why it wasn't

Service

Reception and service agent was good but car not ready at estimated time and had no update to say so. Brake fluid indicator light still on when car picked up (this is what it went in for) had to advise reception. Did deal with it quickly and got iT

Service

From the minute you phone or enter the show room the customer is treated as an individual, professionally and with respect.One can tell that the staff and processes in place are slick and well established

Service

good customer care

Service

The service reception was efficient and straightforward. The vehicle was ready for collection at the time stated and there were no difficulties or problems. The vehicle was also nicely cleaned for my collection.

Service

Love driving BMW’s.

Sales

A professional team.

Sales

I was extremely happy with my experience. I was kept informed throughout.

Sales

Was very happy with the whole transaction and experience until handover day. Car had an oil leak even though it was brand new. Also felt thwhite valeting the car received was poor.

Sales

Found salesmen friendly and helpful at all times

Sales

Good contact and helpful member of staff.

Sales

Very helpful showed the controls and made sure I understood them

Sales

friendly help full people