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ABOUT US Harry Fairbairn Inverness BMW

We know the needs of BMW drivers are highly specialised so that's why we have the expertise to help.

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Company Information

Harry Fairbairn Limited is a subsidiary of Arnold Clark Automobiles Limited / Registered Office 454 Hillington Road, Glasgow, G52 4FH / Registered in Scotland No. 36386 / VAT Registration No. GB 334331879. Harry Fairbairn Limited, Registration No. 43023 has the same Registered Office and VAT Registration Number as the parent company. Arnold Clark Automobiles Limited and Harry Fairbairn Limited are authorised and regulated by the Financial Conduct Authority. Harry Fairbairn Limited is also an appointed representative of Arnold Clark Automobiles Limited for general insurance activities.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

After poor service from first visit where requested support was not completed a call with the service manager and a second visit to garage resolved all the issues and improved communications.

Service

Seamless, friendly, professional service

Service

Work completed very satisfactorily on the day, but that was four weeks and an abortive visit after the initial request for investigation was made.

Service

As I said before quick and curtious

Service

staff at service dept very helpful

Service

Friendly professional competent - what more do I want!

Service

As stated Connie is always VERY helpful.

Service

We only put down a Fairly satisfied because it took a few weeks to get the repair carried out after the fault was diagnosed .

Service

Very efficient great communication

Service

Service was completed within the specified time and a full report given of the remedial work required.

Service

Car returned promptly but same fault recurred within 24 hours

Service

Apart from the marketing nonsense mentioned above the staff were very courteous and at least I got my damaged windscreen wiper blades replaced.

Service

Very easy visit. All the staff were lovely.

Service

I had to wait three hours for the work to be carried out which was explained to me on arrival. I was offered a car or a lift into the city but declined the offer. I was quite happy to remain in the comfort of the waiting area enjoying the facilities.

Service

Job done in good time and keep informed on progress

Service

Requested front passenger side wheel bearing check due to noise, when called regarding service due, no mention during report or collection.

Service

Repair undertaken swiftly and under warranty. Car clean when collected. Would’ve been nice if it was defrosted though

Service

Gordon was able to get a vehicle to absolutely suit my needs.

Service

Dealt with issue effectively and efficiently.

Service

In all instances the need for continued improvement should be the way forward for a progressive business.

Service

Not offered courtesy car

Service

The hire car was the highlight to be honest as it was better than the car I put into service! But the overall experience was enjoyable and staff made you feel welcomed.

Service

Regular correspondence with progress.

Service

Car fixed without any problem

Service

Check in slick car ready at the time quoted. Exit was equally quick. Good communications.

Service

To a degree met my expectations. Would have preferred a more sympathetic ear about the horn not working in a relatively new car rather than just being offered a price to fix it.

Service

Very helpful

Service

Friendly staff and informative, quick to greet and deal other you

Service

The service experience was fine, but perhaps could have been carried out more promptly.

Service

Fixed computer and gave the car a health check, however another issue has now appeared where cd artist/album/track info isn’t showing...

Service

Was very satisfied by my visit, all went well

Service

They kept me updated throughout

Service

So helpful and reminded and followed up everything

Service

Good facilities in the dealership, good communication through the service process

Service

Very helpful, keeping me updated by video on my service, explaining everything that was found

Service

I had initially approached them to arrange an MOT but I was told that they couldn't do it until 06/10/2018 (it had to be done by 28/09/2018) but they put me in touch with another company. We later arranged for the service to be done on 06/10/2018

Service

All the service work required and associated costs were explained beforehand. The in-house driver returned me to my hotel. The car was washed and hoovered for collection. The bill details all the work done.

Service

Always welcoming,

Service

See above, arrogant staff zero listening, zero interest in customer, couldn’t get rid fast enough. Branch manager next to useless stood like a spare part watching.

Service

Not much to say, it was only a routine service. So as far as I am concerned I would assume all ok.

Service

Arranging the service by telephone, the experience at the dealers and the people I spoke to were all efficient. Caitlin explained what was changed and checked on my car. Gordon gave me a lift into and from town and was very courteous and helpful.

Service

Happy with service.

Service

All went as well as I could have expected

Service

Thay did everything I wanted and it was a pleasure to deal with Caitlin at the service desk

Service

Within a hour of reporting the 'fault' I was contacted by the relevant people to uplift the car,provide an update throughout the day and arrange for a replacement vehicle.All done with commendable efficiency.

Service

Good staffEasy to bookNo issues

Service

Friendly place

Service

Car has been kept due to recall, so I have only received half of the service as still waiting for car to get fixed week 3 now. But hire car has been supplied.

Service

Actually dealt with Kirkcaldy branch!!

Service

The service we received was excellent. The girls in the servicing department were very friendly and nothing was any bother to them. Was helped by a very friendly gentleman unload my car full of shopping.

Service

There was a safety recall on a part and Joanne organised a courtesy car for me until the part arrived

Service

Tics all the boxes

Service

Good friendly staff, everything explained.

Service

Problem was solved very quickly

Service

Pleased with the video sent to my phone from the technician which lets you feel that the workshop is not forbidden territory.

Service

I have based this on my previous experiences from other manufacturers

Service

Managed to book the car in quickly at a date and time that suited me. Staff were very helpful especially Connie MacKinnon who was my service agent. Courtesy car was good though lacked fuel. My car fixed in less time than expected & cleaned well.

Service

Excelllent service

Service

There was an issue with my brakes. Their schedule was fully booked for a month but they managed to get the parts and the extra work done in a few days whilst I made use of a very good courtesy car.

Service

Good prompt servicing and well informed staff.Nice comfortable waiting area and great courtesy car service totown centre.

Service

Car promptly serviced and made ready

Service

I had no problems with the service I received. Lovely comfortable service area. Great Staff! The staff

Service

My advisor helped me in anyway she could

Service

Don't usually get the car back within the time given at the start

Service

Can't overstate how professional and welcoming the service reception was.

Service

It was a warranty repair. Done efficiently but could have done with more information about the progress of the repair.

Service

Usual high standard

Service

Very happy with all visits to the department.

Service

My car was uplifted from home by a transporter company. The problem was resolved abc then my car was returned by transporter. I had the use of a rental vehicle so there was absolutely no inconvenience to me

Service

Friendly staff, prompt return of vehicle and cleaned inside and outside

Service

Could not fault one thing . Customer service second to none. Wonderful sales controller whom I would highly recommend.

Sales

My salesman George Mclean was very good and knowledgeable we had a deal done in less than an hour .

Sales

ALL STAFF VERY ATTENTIVE AND THEY WELCOMED MY DOG WHICH IS VERY IMPORTANT TO ME.

Sales

good attention. not hard sell but listened to needs.

Sales

Great service from first contact to delivery of vehicle.

Sales

The aspects of the car and arrangements were explained very clearly and I was made to feel as an important customer.

Sales

Only negative was length of delivery time for car I wanted.

Sales

Nothing was too much trouble for anyone at all throughout the whole process

Sales

George was first class

Sales

Well it’s exactly what I wanted and the service was was good

Sales

Good communication from sales and questions answered quickly

Sales

Love driving BMW’s.

Sales

A professional team.

Sales

I was extremely happy with my experience. I was kept informed throughout.

Sales

Was very happy with the whole transaction and experience until handover day. Car had an oil leak even though it was brand new. Also felt thwhite valeting the car received was poor.

Sales

Found salesmen friendly and helpful at all times

Sales

friendly help full people

Sales

Good contact and helpful member of staff.

Sales

Very helpful showed the controls and made sure I understood them