OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
159 ratings and 87 comments received in the last 90 days.
09 April 2024
The staff was professional, friendly and they made the entire sale feel seem less and pleasant
08 April 2024
Aarron was helpful, insightful, communication was excellent and a very good operator
06 April 2024
Seamless in every way
04 April 2024
Great service from the sales person
04 April 2024
We actually returned to BMW as our first contact was with Adam Gee who eventually sold us our car. Adam didn't put any pressure on us at al, his manner was helpful and extremely knowledgeable.
31 March 2024
We are always welcomed and when they say something will happen it does
29 March 2024
Make me feel welcome and important
28 March 2024
This was a quick process and everything was explained clearly.
24 March 2024
Great service as usual to keep me coming back
16 April 2024
Great service, car washed and hoovered, very happy
16 April 2024
Superb service and very friendly and helpful staff
16 April 2024
Booked car in , informed work had commenced. Service department called later in day to say part required would be hopefully there next day - and it was .
15 April 2024
Good service. Would have been more if a courtesy car was provided.
15 April 2024
Easy
15 April 2024
Good communication, very polite staff, excellent service, especially Gordon the driver. We're also pleased that we could leave the car overnight, allowing us to take a day trip to Pitlochry without having the pressure of returning within opening hrs
14 April 2024
not enough spares in stock and not enough staff engineers.
10 April 2024
I like the online booking but don't understand why bookings aren't more precise and car needs to stay all day. Also, pre and post comms are too needy. Phoning texting and emailing multiple times before and after for a simple booking.
10 April 2024
Ok but parts not available do car came home in order to go back again a few weeks later and too much form filling in and supposed up front costs such as the video inspection, whatever that is!!!!
10 April 2024
Unfortunately 2 fixings were missed from the front bumper when reassembling the front end. This required a return visit the following day where it was sorted immediately, while I waited. Other than that it would have been a 5 star review.
15 April 2024
The lead up to delivery was excellent and the actual delivery was very personal and enjoyable